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The Technical Product Manager plays a central role on the Advisor360° Tools Delivery team, working in partnership with product strategists, user experience designers, as well as Engineering, Training, and Support teams to define and organize a cadence of high-value features and enhancements for Advisor360°’s tool implementation. Product Owners are responsible for driving the definition and delivery of features for ServiceNow, Jira, Confluence and others as necessary. This includes working closely with users, both internal and external, to translate product strategy into prioritized feature release roadmaps, detailing feature requirements, and organizing work into realistic delivery plans.

Key responsibilities

Strategy & Roadmap

• Provide product vison, identify growth opportunities and articulate strategy to management and stakeholders
• Identify client needs and collaborate with leadership to define and prioritize feature roadmap and strategy
• Create a structured project intake process: manage dueling priorities that align with product vision and roadmap
• Collaborate with technical leads to integrate AI Ops solutions into the product.
• Define a compelling vision to build and scale a client portal that will increase client engagement.
• Follow industry and market developments to propose new innovations, products, and service offerings

Requirements Definition

• Meet with subject matter experts to gather and document requirements while working closely with stakeholders to provide creative technology solutions to our company’s business problems
• Evaluate business processes, anticipate requirements and implement solutions; serve as a liaison between stakeholders and users
• Augment solutions based on requirements: provide product expertise and education to identify client needs and potential solutions
• Organize work into logical increments that assist teams in delivering usable functionality quickly, incrementally and with high quality

Roadmap Execution

• Working with the development team, manage on-time execution and project prioritization
• Collaborates with development and ensure alignment with roadmap goals, making effective decisions

Drive the Release of Features

• Conduct walkthroughs of all completed features with the team to clarify understanding of capabilities and restrictions
• Partner with project management resources to develop creative solutions to scope, time, or resource issues, ensuring that available resources are maximized, and delivery expectations are realistic

Support Client Awareness and Adoption

• Participate in client-focused introductions of upcoming feature and product releases, including performing some product feature demos
• Partner with training facilitators to introduce new functionality and make them experts on the product

Stakeholder Collaboration:

• Engage stakeholders with a planful and outcome driven approach
• Develop and maintain trusting relationships with stakeholders
• Take initiative to be a leader and contributor to cross functional meetings
• Contribute to clear lines of communication and drive alignment across teams

Preferred Strengths

• Demonstrate command: provide leadership as a subject matter expert with a full understanding of the people, processes and technology required for success
• Experience in UI development and tool integrations
• Skilled at setting and communicating priorities effectively; manage multiple tasks and proactively identify potential blockers and focus areas
• Strong communication skills in writing, negotiating, and presenting
• An exceptional listener, able to comprehend what is said and probe for important details
• Able to communicate technical or complex subject matter in business terms
• Hands on experience with Atlassian’s product suite (e.g., Jira, Confluence) highly preferred
• Demonstrates acumen and passion for both business and technology, including the latest digital innovations as they apply to the creation of business value
• Highly self-motivated, accepts ownership, and welcomes responsibility

Requirements, skills, and knowledge

• Successfully lead development and delivery of multiple complex business technology solutions into production that have achieved or surpassed business goals
• Experience creating compelling validated use cases, user stories, and lead ideation to execution with end users
• Working knowledge of system architecture, technical design, and system and software development technology
• 3+ years’ experience with ServiceNow
• 5+ years of product management experience
• Experience managing application development at scale, employing the SDLC framework and delivering through the Agile methodology. Experience with client portal development.
• Detail-oriented and innovative thinker who thrives in a fast-paced and dynamic environment
• Bachelor’s degree (BA/BS) or equivalent work experience required
• Available to work in a Hybrid office environment- a mix off office and remote work.