We are seeking a highly experienced and Program Management Support Specialist to join our dynamic team within the banking and financial services industry. The ideal candidate will possess a strong background in Program coordination and basic Scrum management principles, coupled with extensive experience in the financial sector. This role requires a professional with a proven ability to support Program managers and teams, ensuring efficient project delivery and successful outcomes.

Responsibilities

• Assist Program Managers in developing and maintaining comprehensive project plans, including scope, objectives, schedules, and resource allocation.
• Facilitate project communication and collaboration among team members, stakeholders, and external vendors.
• Coordinate and schedule meetings, prepare agendas, and distribute meeting minutes to relevant parties.
• Track Use Case progress, monitor deadlines, and identify potential risks or obstacles, escalating to the Project Manager as needed.
• Maintain accurate Intake documentation, including reports, statuses and appropriate approvals from stakeholders
• Utilize project management tools, particularly JIRA, to manage tasks, track progress, and generate reports.
• Contribute to the implementation and adherence of Program management methodologies, including Agile and Waterfall.
• Assist in preparing presentations and status updates for stakeholders.
• Support quality assurance processes and continuous improvement initiatives within projects.
• Ensure compliance with banking policies and procedures for project delivery.

Qualifications

• Education: Bachelor's degree
• Experience:
• Minimum of 10 years of overall professional experience, with a significant portion in Program coordination, project management support, or a similar role.
• Extensive experience (10+ years) working within the banking or financial services industry.
• Certifications:
• Certified ScrumMaster (CSM) Preferred.
• Certified Scrum Product Owner (CSPO) Preferred.
• JIRA & Confluence certification or demonstrated advanced proficiency in using JIRA for project management and tracking.
• Skills:
• Strong understanding of basic Project or Program management principles and methodologies.
• Excellent organizational, planning, and time management skills.
• Exceptional communication (written and verbal), interpersonal, and facilitation skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Problem-solving and critical thinking abilities.
• High degree of business acumen, particularly within the financial services sector.

Preferred Qualifications

• Experience with other project management tools (e.g., Microsoft Project, Confluence).
• Knowledge of risk management principles in a financial context.
• Familiarity with regulatory compliance in banking and financial services

------------------------------------------------------

Job Family Group:

Controls Governance & Oversight

------------------------------------------------------

Job Family:

Assessment & Design

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Analytical Thinking, Business Insights, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Process Design, Program Management, Risk Management, Stakeholder Management.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.