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Sr Oversight Manager - Non-Financial Risk

Citizens Bank

Citizens Bank

Accounting & Finance
Westwood, MA, USA
Posted on Thursday, May 23, 2024

Job Description

As the Senior Oversight Manager supporting the Non-Financial Risk Management Oversight unit, you will be responsible for designing, enhancing, and performing credible challenge to Citizen’s fraud processes, procedures, and supporting documentation. The Senior Oversight Manager will develop the oversight capabilities necessary to appropriately understand and mitigate risk within the organization. This includes the performance of fraud risk assessments, management of issues and findings, development of key governance materials and design of fraud risk reporting necessary to articulate the enterprise operational risk profile within Non-Financial Risk Management Oversight. The candidate will collaborate with leaders across the risk management division as well as senior management, the Board, and regulatory agencies. This role resides within Independent Risk Management and is expected to have strong domain knowledge of risk and controls frameworks, industry best practices, and banking regulatory requirements. In addition, this candidate will partner with various risk and business line stakeholders to help solve complex risk issues and projects.

Primary responsibilities include: (this is a individual contribution role)

  • Manage and improve the Non-Financial Risk Management Oversight program, underlying procedures, and supporting documentation requirements, with a focus on continuous improvement.
  • Perform enterprise-wide and targeted fraud risk assessments to evaluate the risk and control environment.
  • Design enterprise-wide operational risk reporting, including the development, maintenance, and monitoring efforts of fraud key risk indicators and Risk Appetite Limits.
  • Support issues management processes through the review of action plans and remediation timelines across assigned issues and findings.
  • Develop high quality executive reporting for submission to the Board, Senior Management, and regulatory agencies.
  • Develop strong relationships with risk management leaders across all three lines of defense to ensure risk management disciplines and coordinate on joint projects, regulatory exam preparation, and improvement efforts.
  • Provide day to day support to Non-Financial Risk Management leadership and adhere to management routines with knowledge and expertise on the appropriate implementation of Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices.
  • Research and analyze risk trends and industry benchmarking to prepare for and monitor upstream risks and issues while reporting on effective mitigation strategies.

Required Skills/Experience:

  • 8+ years risk management experience from working in financial services industry.
  • Deep understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas
  • Knowledge of current banking fraud prevention, detection, case management and identity verification capabilities
  • Organizational experience managing large and complex projects and ability to interact with senior management within a matrixed environment.


  • Bachelor’s degree in relevant field required; Advanced degree preferred (e.g., Masters/MBA/JD)
  • Certified Fraud Examiner and Risk Management certifications preferred.

Hours & Work Schedule: 3 days in the office/2 remote

  • Hours per Week: 40
  • Work Schedule: Monday - Friday in one of the Westwood, MA, Boston MA, or Johnston RI Office