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Citizens Investment Assistant II - Licensed

Citizens Bank

Citizens Bank

Boston, MA, USA
Posted on Tuesday, July 9, 2024

Job Description

If you’re passionate about a career in Wealth Management, Citizens Securities, Inc. is hiring for the Investment Assistant II role. Citizens Securities, Inc. is a high-quality investment services provider, focused on helping clients reach their short- and long-term financial goals, while growing market shares in the states in which we currently operate. In this position you will receive training materials, coaching, and dedicated time and support to successfully pass your Series 7 and 66 exams.

The Investment Assistant II works closely with the assigned Financial Advisor(s) to maximize revenue production by serving as the primary liaison between operations and internal departments, promptly responding to all client service requests, client appointment scheduling and preparation, and audit preparation while adhering to all FINRA, CCOIS, CFG and state securities regulations on a daily basis. You are responsible for the new account opening process, while maintaining the highest level of accuracy. You will occasionally be responsible for selected marketing activities including contacting the assigned Financial Advisor’s book of business to solidify relationships, coordinating all prospecting and follow-up efforts (telemarketing), serving as the client liaison for affiliated companies, assisting in coordinating client seminars, following up on referrals received from business partners, and providing sales activity reporting.

Travel within assigned geographic location may be required.

Primary responsibilities include

  • Serve as liaison between clients, financial advisor(s), and internal departments
  • Complete new client onboarding and service requests for existing clients
  • Schedule/confirm client appointments
  • Submit cases into workflow and follow through to funding
  • Manage CRM and pipeline entry
  • Sustain expertise on operational processes and systems


  • Understanding of general banking and wealth management services
  • Excellent verbal and written communications skills
  • Proficiency in Microsoft Office; experience with Salesforce a plus
  • Self-motivated, organized, detail-oriented, confident and ability to multitask and prioritize
  • Continuously exhibits personal integrity, professional initiative, highly adaptable to change and open to new ideas
  • A track record of working effectively in a team environment and building strong relationships with teammates, business partners and specialists

Education, Certifications and/or Other Professional Credentials

  • College degree in a business-related field preferred or a High School Degree/GED with a minimum 3 or more years industry experience
  • A combination of Life and Health, Series 6, and/or Life and Health, SIE licenses required
  • Must be able to obtain Series 7 and 66 within specific timeframe required

Hours and Work Schedule

  • Hours per Week: 40
  • Work Schedule: M-F