Private Bank Operations is committed to delivering a best-in-class experience for Private Bank clients and the colleagues that support them. The group will have functions that encompass Fraud, Client Onboarding, and Client Experience for Consumer, Commercial and Business Banking Products. The group is tasked with the coordination of deliverables and support for the specific business needs of the Private Bank. We are seeking Fraud Operations Leads that will support the desired client experience while mitigating client/bank exposure.

This position requires the ability to learn all processes within Fraud Detection supporting the Private Bank. This role will include interaction with external customers, department colleagues, and business partners with a strong focus on customer satisfaction. May perform other duties as assigned related to Fraud Detection, operational issues, and will need to manage competing priorities in an accurate and timely manner. They may also conduct training, coaching and help with onboarding new hires. This position reports directly to the Head of Fraud Operations for the Private Bank

Qualifications:

• Self-motivated, dependable, adaptable, and detail-oriented individual with strong analytical, writing, and organizational skills.
• Experience conducting investigations and enhanced account reviews.
• Excellent written and verbal communication.
• Skilled at monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
• Strong understanding of bank operations including but not limited to navigating banking systems, understanding, and interpreting customer transactions.
• Ability to work independently and multi-task in a fast paced, ever-changing environment.
• Strong organization and time management skills
• Willingness to assist with special projects and accept new responsibilities.
• Maintain knowledge of the bank’s products, services, customers and geographic locations, and the potential fraud risks associated with those activities.
• Other duties and responsibilities may be assigned, according to the needs of the Business Line

Experience

• High School or equivalent degree required; bachelor's degree preferred.
• 3+ year of Fraud investigations
• 3+ years required of Banking, Professional experience in analysis and/or financial services industry preferred.
• Experience conducting investigations and enhanced account reviews.
• Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Hours and Work Schedule

Hours per week: 40

Work Schedule: 12pm-8:30pm Monday - Friday

Position is in Medford, MA and is onsite 3 days/week.