Oversight Operational Risk Manager

As the Oversight Manager supporting the Operational Risk Management (ORM) team, you will support designing, enhancing, and managing credible challenge processes, procedures, and supporting documentation. The Oversight Manager will support the development of key reporting data sets to provide senior management updates on enterprise management of quality assurance, procedure management, and along with the development of key insights to the overall progress and outcomes of the oversight program. The candidate will collaborate across the non-financial risk management team and various risk and business line stakeholders to help solve risk issues and deliver projects.

Job Duties:

• Support the ongoing management and improvement of the ORM program, underlying procedures and supporting documentation requirements, with a focus on continuous improvement.
• Manage our ORM office hours program which provides our team with content and insights in support of consistent delivery of our ORM program through peer education and new and upcoming risk processes to ensure oversight alignment.
• Manage all bi-monthly quality assurance activities (QA) including development of populations, validation of program elements, analysis of results and communication with ORM leadership.
• Develop active working relationships with risk management leaders across ORM and the larger risk organization.
• Support the development of oversight reporting in service to senior management as to updates and progress of the oversight program and delivery.
• Engage in the creation of reporting in conjunction with a variety of data teams to further automate insights as to the operational effectiveness of the business lines.
• Support selected ad-hoc activities and projects for the broader ORM team which may include record retention, capacity management, and risk reporting.

Required Skills/Experience:

• Strong experience and skill set with Excel and PowerPoint, and the creation of management level reporting to provide key insights, observations and decision points
• Ability to adapt to innovative technology and tools for integration to projects
• Strong organizational skills with ability to manage and deliver on multiple priorities
• 3-5 years experience in banking and/or risk management experience in the financial services industry
• Understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas
• Strong communication skills, both written and verbal, and comfort presenting on team calls
• Team player with a proven ability to work collaboratively on a small team

Education, Certifications and/or Other Professional Credentials:

• Bachelor’s degree in relevant field required
• Risk Management or Internal Audit certifications preferred

Hours and Work Schedule:

• Hours per Week: 40
• Location: Boston MA, Westwood, MA, or Johnston RI
• Work Schedule: Monday – Friday, 3 days in the office, 2 days work from home

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.