Why This Role Matters

As a Senior Business Analyst on the Risk Intelligence and Reporting (RIR) team, you’ll have a meaningful impact on how Citizens manages risk across the organization. You will work directly with Independent Risk Management (2LOD) partners and play a pivotal role in identifying and implementing RIR solutions that support more effective risk monitoring, oversight and insight capabilities.

This is an opportunity to shape solutions from idea to implementation — analyzing processes, designing enhancements, managing project execution, and ensuring end‑to‑end delivery of high‑quality risk intelligence capabilities. You’ll work in a space that values curiosity, continuous improvement, and forward‑thinking problem‑solving.

What You’ll Do

In this role, you will:

Turn Business Needs into Actionable Solutions

• Translate business needs into clear analytical requirements and insight‑driven specifications for the RIR technology team to deliver develop production-ready solutions.

• Gather, document, and analyze business requirements, data definitions, and process flows in partnership with stakeholders.

Improve Processes & Drive Operational Excellence

• Assess existing workflows to identify efficiency opportunities and recommend improvements.
• Evaluate and recommend technology solutions that align with strategic risk management goals.

Support High‑Visibility Risk Reporting

• Prepare and deliver monthly Risk Intelligence metrics and supporting documentation for key stakeholders.
• Ensure all outputs reflect high standards of accuracy, clarity, and usefulness.
• Maintain JIRA updates in alignment with internal operating procedures.

Collaborate & Lead Across Teams

• Partner with business units, risk teams, and technology groups to drive deliverables and maintain open, effective communication.
• Support project teams through solution design, QA testing, and end‑to‑end implementation.

What You Bring

We’re looking for a motivated, detail‑oriented professional who thrives in dynamic environments and is eager to make an impact and is energized by stakeholder collaboration and enjoys being a trusted partner and problem‑solver.

Required Experience & Skills

• 7+ years of experience in Operational Risk/Control, First Line Risk/Control, Compliance, or related roles in financial services.
• Strong understanding of operational and compliance risk management principles.
• Excellent communication skills and experience producing clear, polished materials for leadership.
• Proven ability to collaborate, build relationships, and facilitate discussions across diverse teams.
• Proficiency with JIRA, Microsoft Excel, PowerPoint, and Visio.
• Strong analytical mindset with a creative approach to problem‑solving.
• Ability to manage multiple priorities, operate with urgency, and meet tight deadlines.

Preferred Qualifications

• Project management experience; PMP certification a plus.
• Familiarity with GRC tools.

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.