Platform Product Owner, Agile Tooling Ecosystem
Citizens Bank
Product
Westwood, MA, USA
Platform Product Owner, Agile Tooling Ecosystem
Location: Hybrid work arrangement with preference for Johnston RI, Boston, MA or Iselin, NJ requiring 4 days on-site, 1 day remote.
Role Overview
As the Platform Product Owner, you will own the vision, strategy, and roadmap for the enterprise Agile tooling ecosystem, including platforms such as Atlassian, TargetProcess, and Confluence. This role operates at a portfolio and enterprise level, enabling consistent, scalable, and governed use of Agile tools across business lines.
You will not be embedded within a single delivery team. Instead, you will operate above the delivery layer, partnering with EPMO, Agile CoE, engineering, and business stakeholders to define how Agile tooling supports enterprise delivery, governance, and reporting. Your focus will be on platform enablement, operating model alignment, and scaling capabilities across the organization.
Primary Responsibilities
• Define and own the enterprise vision and multi year roadmap for Agile tooling platforms, aligned to business and technology strategy
• Establish governance models, standards, and usage frameworks for Agile tools to ensure consistency across portfolios and business units
• Drive enterprise scale adoption and maturity of Agile tooling, enabling standardized workflows, reporting, and delivery transparency
• Partner with EPMO, Agile CoE, and senior stakeholders to align tooling strategy with portfolio management, SDLC, and PDLC frameworks
• Prioritize platform capabilities and enhancements based on enterprise needs, balancing stakeholder input with long term platform strategy
• Enable integration across the Agile tooling ecosystem, including connections to portfolio management, financial systems, and reporting platforms
• Collaborate with engineering and architecture teams to define and support automation and integration use cases, without direct ownership of technical build
• Define success metrics and KPIs for platform effectiveness, including adoption, consistency, and delivery insights
• Support change management, training, and enablement efforts to increase adoption and usage across the enterprise
• Ensure alignment with enterprise governance, risk, and compliance requirements within a regulated financial services environment
Required Qualifications
• 7 plus years of experience in Platform Product Ownership, Product Management, or enterprise tooling strategy roles
• Proven experience owning and scaling Agile tooling platforms across enterprise or multi portfolio environments
• Experience operating within centralized structures such as EPMO, Agile Center of Excellence, or enterprise transformation programs
• Strong understanding of SDLC, PDLC, and portfolio level governance frameworks
• Demonstrated ability to operate at a strategic level, influencing stakeholders across business and technology organizations
• Experience working with Agile tooling platforms such as Jira, TargetProcess, and Confluence at an enterprise level, with a focus on governance and scaling rather than administration
• Strong communication and stakeholder management skills, with the ability to translate complex concepts across technical and non technical audiences
Preferred Qualifications
• Experience driving Agile transformations or enterprise tooling strategies within large, regulated organizations
• Exposure to automation, integrations, and workflow optimization across Agile platforms
• Working knowledge of query or scripting concepts such as JQL, with the ability to partner effectively with technical teams
• Experience enabling reporting, metrics, and portfolio visibility through Agile tooling ecosystems
• Background in financial services or similar regulated industries
What This Role Is Not
• Not a Jira or Atlassian administrator role
• Not a Scrum Master or embedded team level Product Owner
This is a platform strategy and enterprise enablement role focused on scaling Agile tooling capabilities across the organization.
Hours and Work Model
Hours per Week, 40
Work Schedule, Monday through Friday, 4 days in office, 1 day remote
Pay Transparency
The salary range for this position is from $135,000 to $150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to, the budget, work location, relevant skills, and experience.
We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity and paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens’ paid time off policy exceeds the mandatory paid sick or paid time away policies of local and state jurisdictions in the United States. For an overview of our benefits, visit our Careers site - https://jobs.citizensbank.com/benefits.
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Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
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