Operations Specialist

The Loan Operations Specialist timely inputs all new consumer and mortgage loans and performs loan account maintenance accurately and timely in accordance with the established service levels. They are also able to serve as a point of contact for other members of the team as questions arise.

Major Responsibilities
Process all consumer and mortgage loan maintenance requests in the Bank’s core system:

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  Monitor shared tasks received via various sources for residential or mortgage loan maintenance requests such as setting up and removing autopay, waiving fees, freezing and reopening lines, billing maintenance, and title transfers.
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  Monitors pipeline of new loans by using reports and or views from the various loan origination systems and business lines. Works with management and peers to prioritize loans and manage volumes. Reviews and verifies receipt of required loan documentation within the front-end systems or loan folders. Assists peers with analyzing more complex loans and documentation .
  
• Daily booking of mortgage and consumer loans through respective manual or automated interface applications and balances daily work. Reviews and understands the interfaced data in CRIF and Empower. Manually inputs appropriate fields into the front-end systems or FIS as needed
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  Research and resolve more complex requests and issues that arise, and assist peers in resolving complex consumer, and mortgage requests as necessary.
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  Identify process improvements and efficiencies across all areas of responsibility. Review procedures on an annual basis and adjust accordingly. Work with teammates and management to leverage innovation and resources to achieve measurable results.
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  Participate in the rotation of pulling the daily index rates from their source documents and ensure they are input accurately into the FIS core system for use with all variable rate products

PROBLEM SOLVING & DECISION MAKING:

• Ability to balance changing priorities and work demands
• Performs a variety of complex tasks.
• Must work independently and follow established procedures to complete work properly and within the required timeframe
• Ability to research and resolve complex customer issues
• Communicates to management, trends and/or recommendations to improve efficiency and productivity within the department

REQUIREMENTS:

Education and Experience
• 2-5 years of experience in a loan servicing role is required
• Completion of high school degree or equivalent required

Skills/Knowledge
• Comprehensive knowledge of loan documentation for all lending products
• Ability to read and understand consumer and mortgage loan documents and apply data from the documents to the servicing of the loans
• Loan knowledge including, but not limited to, billing receivables, accruals, must be able to interpret and
follow loan notes, bills/statements and bank policies and procedures
• Good working knowledge of IBS Insight
• Good research and communication skills
• Proficiency with PC software (i.e. Microsoft Word, Excel, Internet)

Working Conditions
• Must be able to work with minimal supervision and errors
• Work must be completed within established timelines without exceptions
• Communicates directly with Management, peers and business lines
• Ability to work on-site 1-2 days per week