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Managed Assets Small Business Relationship Manager

Eastern Bank

Eastern Bank

Customer Service
Wakefield, MA, USA
Posted on Sep 6, 2025

Managed Assets Small Business Relationship Manager

Wakefield, MA, United States (Hybrid)

Job Description

The Managed Assets Small Business Relationship Manager is responsible for management of a high-volume portfolio of commercial criticized/classified relationships, generally less than $1MM including SBA loans. As an experienced commercial workout banker, the Managed Assets Small Business Relationship Manager manages workout relationships to minimize the risk of loss associated with an adversely rated commercial loan portfolio, interacting with borrowers, business partners across the bank, attorneys and other related professionals. Must be proficient balancing multiple assignments and responsibilities in a team-oriented environment.

Portfolio Management:

  • Manage a commercial portfolio of criticized / non-performing assets to better secure collateral and to facilitate / maximize collection.
  • Understand loan documentation requirements and procedures.
  • Maintain compliance and manage exposure to risk by performing financial analysis, collateral evaluation and documentation review.
  • Recommend approval of potential restructures and modifications to the appropriate credit authority.
  • Coordinate the liquidation of assets including but not limited to real estate, equipment, inventory, receivables, and vehicles (this specifically includes dealing with SBA guaranteed loans and working with the Banks SBA group).
  • Coordinate payment and collateral deficiencies with borrower.
  • Make necessary judgments to protect the banks interests and achieve maximum recovery.
  • Interact with internal and external legal counsel and other third parties (for example consultants, auctioneers) to develop collection strategies.
  • Manage legal and other expenses associated with the collection and liquidation of troubled loans.

Liquidation Responsibilities:

  • Responsible for compliance with rules of SBA SOPs for loan servicing and liquidation of the SBA criticized and classified commercial loans within the portfolio.

  • Collaborate with the SBA Group to prepare and submit litigation plans and repurchase requests, the compilation and submission of ‘10 Tab’ report and the preparation and submission of wrap up reports to the SBA.

  • Oversees OREO and Note sales, seeking to minimize cost and maximize recovery recovery to the Bank in accordance with regulatory requirements.

Internal Compliance/Reporting:

  • Responsible for the ongoing reporting including the ensuring completion of covenant compliance monitoring, regular internal portfolio reporting and impairment reviews as necessary

Education and Experience

  • Proven background in commercial banking and financial analysis.
  • Minimum 5 years experience in commercial real estate and/or commercial lending, underwriting and/or analyzing loan transactions. Workout experience a plus.
  • Formal bank credit training preferred.
  • Understanding of banking laws and regulations and working knowledge of commercial collection laws.

Skills/Knowledge

  • Excellent communication skills (verbal, written and presentation).
  • Problem loan management and workout experience and related negotiation skills.
  • Ability to solve problems and successfully articulate strategies to gain support.
  • Incumbent should be able to excel with integrity in an entrepreneurial, team-oriented environment.
  • Proficient/computer literate in Microsoft applications with the willingness/ability to learn new software as necessary.

Job Info

  • Job Identification 3588
  • Job Category Credit
  • Posting Date 09/05/2025, 12:23 PM
  • Degree Level Bachelor's Degree
  • Job Schedule Full time
  • Locations 601 Edgewater Drive, Wakefield, MA, 01880, US (Hybrid)

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