Human Resources Operations Coordinator II

Eastern Bank

People & HR, Operations

Wakefield, MA, USA

USD 21.06-33.85 / hour

Posted on Aug 26, 2026

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Pay Range: $21.06- $33.85/hr.
The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Position Summary

The HR Operations Coordinator supports the delivery of HR services through accurate, timely execution of high-volume employee lifecycle transactions and frontline HR support. This role is part of the HR Shared Services team and is responsible for coordinating employee preboarding, onboarding, and offboarding, records management, and coordinating employee services and discount programs. The HR Operations Coordinator is the primary point of contact for employee inquiries related to HR, managing questions through channels such as the HR hotline and HR Coordinator inbox. This role provides frontline HR support and ensures employee transactions are processed accurately, efficiently, and in compliance with company policies and applicable regulations. The HR Operations Coordinator helps identify and implement opportunities to improve processes, increase efficiency, and support continuous improvement efforts within HR.

This is a hybrid position working 2-3 days in the Wakefield MA office. Travel to Brockton, MA 2-3 days a month may be required.

Key Responsibilities

Coordinate Employee Preboarding Activities:

Coordinate onboarding activities to ensure a seamless transition for new employees.
Communicate with new hires and their managers regarding critical Day One information.
Order badges and technology.
Ensure I-9 and E-Verify requirements are completed accurately and timely.

Coordinate New Colleague Orientation

Manage the logistics of New Colleague Orientation, including attendee communications, room setup, catering, materials, and orientation gifts.

Coordinate Employee Offboarding Activities

Ensure offboarding activities are completed accurately and in accordance with established procedures.
Communicate with employees separating from the Bank and their managers.
Coordinate equipment returns with Technology.
Respond to unemployment claims.

Coordinate Employee Services and Discount Programs

Manage employee discount programs and serve as the primary contact for external vendors.
Send employee announcements.
Coordinate floral and gift arrangements for employees and their families following births and deaths.

Maintain Employee Records

Ensure employee records are maintained in compliance with record retention policies and applicable regulations.
Create, maintain, and audit electronic employee files and respond to records requests in a timely manner.

Provide HR Administrative Support

Serve as the primary owner of the HR Operations shared email inbox and calendar, responding to inquiries with accuracy and urgency.
Serve as the first point of contact for HR inquiries, resolving issues whenever possible and escalating matters as appropriate.
Process invoices and ensure timely submission.
Order and manage office supplies as needed.
Serve as one of the front desk staff on an assigned desk day.
Provide backup support for the HR Operations Specialist.
Contribute to process improvement initiatives to enhance operational effectiveness and efficiency within HR Operations.

Requirements

Education and Experience

High school diploma required; Associate's degree preferred.
3-5 years of progressive administrative experience, preferably in HR operations or HR shared services.
Experience working in an HR Shared Services environment highly preferred.

Skills and Knowledge

Experience supporting employee lifecycle transactions, including onboarding, employment changes, and offboarding activities, preferred.
Proficient in Microsoft Office Suite (Outlook, Excel, and PowerPoint) and Oracle HR systems or similar HRIS platforms.
Ability to develop strong working relationships and maintain confidentiality with sensitive employee information.
Strong organizational and time management skills with the ability to manage multiple priorities.
Effective verbal and written communication skills.
Ability to manage high-volume, detail-oriented tasks.
Effective problem-solving skills with a strong sense of urgency.
Follow-up, follow-through, and timely resolution skills.
Demonstrated commitment to providing exceptional customer service and resolving employee inquiries professionally and efficiently.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Position Summary The HR Operations Coordinator supports the delivery of HR services through accurate, timely execution of high-volume employee lifecycle transactions and frontline HR support. This role is part of the HR Shared Services team and is responsible for coordinating employee preboarding, onboarding, and offboarding, records management, and coordinating employee services and discount programs. The HR Operations Coordinator is the primary point of contact for employee inquiries related to HR, managing questions through channels such as the HR hotline and HR Coordinator inbox. This role provides frontline HR support and ensures employee transactions are processed accurately, efficiently, and in compliance with company policies and applicable regulations. This is a hybrid position working 2-3 days in the Wakefield, MA office. Travel to Brockton, MA 2-3 days a month may be required.