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Senior Communications Strategist

Federal Reserve Bank of Boston

Federal Reserve Bank of Boston

Marketing & Communications
Boston, MA, USA
Posted on Tuesday, January 30, 2024


Federal Reserve Bank of BostonAs an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.

This job is eligible for a hybrid schedule with some on-site work expected.

The Financial Support Office (“FSO”), headquartered in the Federal Reserve Bank of Boston, is a national function providing financial management leadership for all twelve Federal Reserve Banks and the business lines and support areas they host, an operation with a $6.0 billion operating budget and nearly $1 billion capital budget. The FSO is responsible for leading the development and management of strategically aligned budgets and forecasts, partnering with business leaders on project financial projections, and overseeing and maintaining the Federal Reserve System’s cost accounting methodology. In addition, the is also responsible for developing and maintaining key technology applications including the General Ledger of record and the customer account tool for depository institutions. The team serves as the product owner for the financial tools in the Workday platform. Finally, the FSO also acts as a shared service center, providing centralized accounting and travel reimbursement services for Federal Reserve Banks as well as customer service technology support for depository institutions.

Position Summary:

The Senior Communications Strategist is a key member of the FSO team, reporting directly to the Senior Vice President and Function Manager of the FSO. They are responsible for developing and implementing a comprehensive communications strategy that provides regular and easy-to-understand updates and next steps related to activity across the FSO portfolio to an internal customer base that spans all 12 Banks and staff ranging from recent college graduates to Bank Presidents. They will develop and refine content alongside FSO business leaders and in support of Federal Reserve senior leadership. They will serve as a conduit across teams and workgroups to ensure consistent messaging and cohesion through the lifecycle of projects ranging from the annual budget planning process to updating the financial technology roadmap. The Senior Communications Strategist must be comfortable working across multiple mediums but will primarily focus on written and visual formats, distilling complex material into simple messages that can be readily understand and easily and accurately repeated. The Senior Communications Strategist will be a strong writer with an attention to detail and the ability to manage multiple projects concurrently and work under time pressure.

Principal Accountabilities:

The Senior Communications Strategist will be expected, at a minimum, to:

  • Create a comprehensive communication strategy that identifies all constituencies, the appropriate medium of communication for each, and an integrated calendar that demonstrates an understanding of the cascading nature of seniority and messaging detail;
  • Build and implement an annual communication plan that represents the entirety of the FSO portfolio;
  • Use data and analytics to evaluate and improve efficacy of outreach;
  • Collaborate with subject matter experts to craft key messages as-needed by senior leadership;
  • “Simplify the message,” for all communications and be able to tell the story with numbers;
  • Advise FSO team members on ways to improve and advance their own communications, reviewing presentations for professionalism, key takeaways and consistency with FSO messaging;
  • Coordinate with FSO leaders to anticipate new needs and stay on top of communication priorities;
  • Develop standard FSO templates, themes and logo.

Experience and Knowledge:

Candidate must have a Bachelor’s degree and a minimum of 5 years of related work experience. Other requirements include:

  • Strong attention to detail, thoroughness and follow-through. Prior news, financial writing and/or data visualization experience highly valued. Knowledge of multi-media production and promotion techniques a plus.
  • Excellent writing, editing, verbal, organizational and analytical skills. Ability to simplify and distill complex topics essential; tell the story.
  • Ability to handle the demands of sensitive and sometimes urgent communications in a complex organization with calm, poise and tact. Must exercise discretion and sound judgment at all times.
  • Customer-centric, creative AND strategic.
  • Superior organizational and time management skills; a self-starter with ability to carry multiple projects concurrently; operates with a sense of urgency.
  • Comfortable working both independently and on teams.
  • Possessing the ability/agility to work with individuals at various levels in the organization, from entry-level staff to Bank Presidents.
  • Experience and be comfortable with Microsoft Office applications – Word, Excel, PowerPoint, etc.; experience using Sharepoint a plus.
  • Understanding of and keen interest in financial matters and technology.
  • Excellent interpersonal skills, attitude and collegiality; a desire to contribute and grow professionally in a public-service oriented environment.

The Federal Reserve Bank is committed to a diverse, equitable and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years. All candidates must undergo an enhanced background check and comply with all applicable information handling rules.

The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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