Job Description:

Role

As a Chapter Leader in Customer Solutions, you blend a deep commitment to modernizing our workplace platforms and improving the value delivered to our customers with a passion for coaching, mentoring and developing associates! .

You will work within the WI Agile framework to provide effective product leadership and management of the product backlog with a focus on communication, risk mitigation, quality assurance, delivery of business outcomes and building trusting relationships. Directors/Chapter Leaders in Customer Solutions must be highly motivated, “self-starters” with a sense of ownership, and a strong desire to succeed. You will be a key member of a Squad within Workflow Orchestration Product Area, working closely with a team of cross-functional, multi-disciplinary, and dedicated squad members responsible for delivering specific business goals.

In addition to the above role as Business Analyst/Squad Member, you will be managing a team of Business Analysts and Business Consultants, a team of chapter members who primarily work within autonomous squads across product areas, but report directly to you. You are dedicated to helping them grow and develop in their knowledge area and ensure alignment on the “how” of the work they perform.

Expertise and Skills You Have

• Ability to prioritize iterative product releases leading to a successful customer experience.

• Proficiency in various business analysis methodologies, including data analysis, uses case development, story writing, and user acceptance testing and product documentation.

• Excels at building relationships and networks; influences peers, stakeholders, and senior leaders to achieve outcomes.

• Excellent interpersonal and communication skills. Strategic problem solver, proven execution, data based and analytical approach to solving problems.

• Agile mentality; experience with Jira or similar Agile backlog management tool preferred.

• Experience leading, coaching, mentoring, and developing people and teams.

• People management background including sourcing, recruiting, hiring, onboarding, associate experience, development and performance management.

• Bachelor’s degree preferred.

• Financial services experience, preferred.

• Strong leadership skills with an ability to lead with empathy to resolve conflicts.

• Outstanding listening, communication and facilitation skills.

• Strong negotiation and conflict resolution skills.

• Proven time management and organizational skills; able to balance multiple competing priorities.

• Excellent critical thinking, analytical and problem-solving skills.

• Ability to clearly articulate product vision and features.

• Ability to participate in technical discussions, help make technical trade-offs, and set criteria for Minimum Viable Product (MVP).

• Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster.

• Strong consulting orientation with a demonstrated ability to establish relationships.

• Assist with quarterly planning activities and ongoing prioritization of squad backlog.

• Participate in defining product vision, roadmap and growth opportunities.

• Identify, define and articulate strategic product initiatives/roadmaps for the squad.

• Assist Squad Leader with developing a strong team that enables its members to work successfully within the Scrum framework.

• Assist with the elaboration of Epics, Themes and Features into user stories that are granular enough to be achieved in a sprint . Backlog management and prioritization.

• Identify business needs and improvement opportunities; develop use cases and propose solutions.

• Work with key partners to define product features and maintain awareness of internal and external market trends.

• Establish and facilitate meetings to include demos of sprint deliverables and impact analysis results.

• Lead organizational readiness activities, addressing obstacles and opportunities related to product delivery.

• Convey business value of technology initiatives to Scrum team members including QA and Development resources.

• Build effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion.

• Measure performance through established objectives and KPI’s to deliver agreed upon business, technology, and people results.

• Align chapter members across squads and product areas to ensure the best utilization of talent while also building learning opportunities and learning day content to develop skills.

• Set and apply standards and ensure the work performed is aligned with established product area/squad road maps.

• Remove impediments to delivering value.

Certifications: