Job Description:

Be part of a team on the cutting edge of helping simplify investing for our customers by bringing innovative AI-based solutions to market, and driving real client and business value

The Group Product Manager (GPM) (aka Group Squad Lead) for Fidelity Assistant will develop industry leading conversational AI experiences for millions of Fidelity Customers. The Fidelity Chatbot (Fidelity Assistant) is Fidelity’s first line of digital help for customers looking for support on Fidelity.com through our flagship mobile application. The GPM blends business and technology expertise with a passion for innovation that inspires the team to find new ways of leveraging AI-powered solutions. Their ultimate accountability is to deliver digital products and value to the end customer. In this role, the GPM provides product vision for the Fidelity Assistant and develops the strategy for executing on this product vision. The GPM will lead several teams to define, develop and execute plans to deliver on the product strategy.

As a GPM, you will partner with other leaders across the enterprise, including AI centers of excellence, digital channels, Wealth Management and Brokerage product leaders to align strategic priorities. The GPM will curate a shared product backlog, ensuring clear prioritization and communication to achieve customer and business objectives and KPIs. Additionally, as manager of the aligned product leaders, the GPM provides group leadership, individual coaching, and development to enable the effectiveness of the product leaders and broader teams.

The Value You Deliver

• Sets overall Fidelity Assistant product vision for the product group, providing thought leadership across product teams on points of integration, backlog trade-offs and alignment with other Product Areas
• Partners as a “powerful pair” with Functional Leaders in Engineering and other disciplines to align strategic decisions, solution development and work priorities, ensuring the best-in-class engineering disciplines are at the core of Enterprise Product solutions
• Serves as the end-to-end owner of the mission, strategy, integrated product roadmap, value creation outcomes, and product life cycle for the product group. works with the product leaders to prioritize and sequence the necessary work
• Empowers product team members and product leaders in Product group to execute and achieve business results and client value utilizing experimentation, AI and data driven frameworks.
• Evaluates industry and technology trends; strategically integrate with future product vision for continued growth, including emerging conversational AI solutions.
• Supports aligned product teams as they create value delivered through prioritization, creativity, innovation, collaboration, and decision making. Guides product teams through organizational complexity in support of cross-domain and cross- product team work.
• Partners with function and product area leaders to support product teams talent needs, defining skill gaps, and building learning opportunities to achieve the strategic direction of the domain and product areas.
• Makes decisions based on anticipated future trends, issues, and business drivers. Manages many dependencies and must align many stakeholders.

The Skills and Expertise You Bring

• Bachelor’s degree required; relevant graduate degree preferred in an area like computer science, or computational linguistics
• 15+ years of related experience and digital product management with proven progression of increased responsibility; preferably in AI/conversational AI product development
• Demonstrable expertise leading teams that deploy AI solutions and integrate them with digital experiences
• Proven ability to deliver large scale products and programs
• Prior experience / expertise with Natural Language Processing, conversational interfaces, dialogue management techniques; prior exposure to solving problems through artificial intelligence/machine learning solutions.
• People management experience, including performance management, goal setting, coaching, development, and engagement.
• Makes decisions that impact results with limited guidance and oversight and shift focus and/or direction to meet changing conditions.
• Strong analytical and judgement skills to determine the direction and achievement of goals; keeping key stakeholders informed on progress.
• Strong influencing and problem-solving skills to resolve cross-business unit and competing product area/product team level strategic priorities.
• Effective communicator and relationship manager with internal and external customers.

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