Operations Internship Program

The Role: Seeking incredible multi-taskers with strong problem solving and excel skills. Operations interns will work closely with clients and business partners to ensure the seamless delivery of Fidelity’s products and services through outstanding customer service support and detailed processing of transaction requests.

• CE (client experience)- 3 types of teams: client facing associates predominantly on the phones bringing in clients onto brokerage platform Wealthscape; transaction processing and opening new accounts based on requests submitted by clients; AND training group by providing clients info and support to get the most out of Wealthscape.

• HCO (healthcare ops)- Deliver the best service experience in the industry; customer obsessed and provides the right solutions to enable employees to make informed decisions about their health care benefits. HCO enables the digital tools that drive the best health and wellness decisions by our customer's employees. Want candidates who have a strong curiosity about process improvement and healthcare benefits.

• FFIO (fidelity fund & investment ops)- provides investment management support services to Fidelity businesses and mutual fund shareholders. Provides a wide range of asset servicing functions including proxy research, information and data services, pricing, cash management, accounting, integrated solutions, relationship management, and global product services. Wants candidates that have analytic and tech background.

• OSG (operation service group)- supports institutional, corporate clients as well as Financial Reps, Financial Rep Assistants, and shareholders, with a full range of servicing across the transfer agent spectrum by responding to inbound calls, performing trade execution, and acting as a client advocate throughout the organization.

• Personal Investing- supports Fidelity’s Personal Investment associates and Retail clients with new accounts, account features, money movement and other needs. PI is dedicated to pursuing accurate and swift execution of every client requests.

The Skills You Bring

• Highly organized and self-motivated

• Time management

• Accuracy & attention to detail

• Analytical and problem solver

• Customer centricity & satisfaction

• Multi-task, prioritize, and meet deadlines

• Effective communication

• Flexibility to adapt to changing business needs

• Data gathering and reporting

• Process oriented

The Fidtern Program at a Glance

The 10-week Fidelity Intern Program (we lovingly call it our FIDTERN Program) is our world-class opportunity for college-level students looking to explore and learn more about Fidelity's business and culture through a cohesive and centralized program experience. There will be numerous opportunities to network and learn from Fidelity associates.

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity office at least two weeks a month, for 5 consecutive days, on a rotation of every other week. These requirements are subject to change.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.