Job Description:

Health & Welfare Center of Excellence -Healthcare Implementation Analyst

The Health & Welfare Implementation Benefits Analyst (BA) will utilize their consulting, analysis, and domain skills to provide the best outcomes for our client, their participants and Fidelity.

The Expertise We’re Looking For

• Bachelor’s degree or equivalent years of industry experience
• 3+ years of Health and Welfare benefits service experience
• 3+ years of experience (and demonstrated competence, depth, and breadth) of professional experience
• Prior client implementation and\or platform migration experience a plus
• Experience in Agile preferred, but not required
• Proficient with Microsoft Office applications

The Purpose of Your Role

The H&W Implementation Benefit Analyst is a key member of the Implementation and Migration team that services Fidelity clients. The role provides for the ability to work in a growing Health & Welfare offering, access to scalable technology while continually improving your knowledge of our Health & Welfare benefits administration landscape.

The Skills You Bring

• Ability to independently handle one’s own workload
• Regulatory and legislative knowledge in aligned service area
• Understanding of benefits administration systems
• Demonstrates superb communication skills (written and verbal)
• Ability to conduct analysis and document findings
• Procedure execution and process improvement

The Value You Deliver

• Align, plan, and implement new product capability delivery with in-flight implementations
• Drive and / or support execution of key implementation activities (example: data conversion load).
• Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
• Collaborating with the Director- Client HealthCare Consulting to define client specific configurable variations to support a client plan and/or administrative requirements
• Performing root cause analysis to identify gaps or trends for continuous improvement opportunities
• Submitting requests and/or assisting with translation of business requirements to technology partners, as applicable
• Crafting training material and reference material for participant services
• Assisting and mentoring the broader team
• Engaging in and/or leading ongoing courses to support continued personal development

In addition to the above, the Center of Excellence (COE) requires skills in one of the following areas:

Project Delivery- Implementation Support

• Provides end to end implementation project support
• Develops process control enhancements and reporting improvements
• Assists in establishing and crafting standard process protocols
• Completes required controls to ensure detailed execution/delivery and handoff
• Performs data conversion/transition data load/client validations and remediation
• Assists in the development, execution, and transition of interim needs
• Performs testing of Client Data Feeds and remediation of Single Client Feed Errors
• Drive process improvements to improve efficiency, quality, client and associate satisfaction
• Uses analytical approach to problem solve
• Provide testing support by client teams as needed

How Your Work Impacts the Organization

Fidelity’s healthcare administrative services are backed by the service, trust, and experience that have helped Fidelity become America's Retirement Leader. With over 20 years of experience in Health & Welfare administration, we are applying our experience to bring health and wealth together to drive better outcomes for our clients. In this role, you will be uniquely positioned to deliver the service to achieve those goals.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in crafting and cultivating a work environment that attracts the best talent and reflects our dedication to our associates. For information about working at Fidelity, visit FidelityCareers.com

Fidelity Investments is an equal opportunity employer.

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