Job Description:

The Role

We seek an experienced and dedicated problem solver and project manager to help us provide the best hiring experience from application through onboarding. The Senior Manager, Candidate Experience is a critical member of the Hiring Experience and Talent Project Management Office (PMO) team within Fidelity’s Talent organization. We focus on providing a premier experience for external and internal applicants. In this role, you bring your experience using human-centered design principles to craft and implement cross-enterprise strategic initiatives related to both the candidate journey and projects critical to delivering the Talent multi-year plan.

Key Responsibilities

• Collaborate with partner teams to design and deliver tailored candidate experience strategies for diverse audiences.
• Assist in reviewing and refreshing our Candidate Experience (CDX) Vision.
• Work closely with partners to refine and streamline survey questions, ensuring efficient data consumption and supporting relevant interventions. Review and update survey governance in collaboration with legal, HR, and other relevant departments.
• Help build and implement a comprehensive roadmap for improving hiring manager experiences, tools, and training programs.
• Serve as a business analyst to resolve data collected for hiring managers, assess its purpose, and influence best practices and standards.
• Contribute to knowledge management goals of our team through documentation, templating, and information sharing.
• Execute projects crucial to the success of our organizational multi-year plan, and be accountable for results.

The Skills You Bring

• Project management: Coordinate and optimize the hiring process to ensure a positive journey from application through onboarding. Proven record with running multiple priorities at the same time, ability to execute, flexible when needed, and pays superb attention to detail.
• Partner management: Build consensus among peers and leadership.
• Human-centered design: Focus on creating solutions with the end user in mind.
• Effective communication: Convey information and influence outcomes through written and verbal communication.
• Social science research: Use surveys and focus groups to evaluate services.
• Business analysis: Analyze data to tell stories and make recommendations.
• Knowledge collection and management: Create documentation and templates. Fluency with building and maintaining in SharePoint.

The Value You Deliver

• Strategic Problem Solver: Plans for long-term success with clear, innovative ideas.
• Comfortable with Ambiguity: Navigates uncertain situations with ease.
• Skilled in Partnerships: Optimally manages relationships with collaborators.
• Collaborative with a Point of View: Works well with others while confidently sharing insights.
• Effective Storyteller: Crafts compelling narratives using personas and data.
• Empathetic: Understands and cares for everyone involved in the hiring process.
• Action-Oriented: Turns ideas into practical steps.
• Hardworking: Brings energy and passion to improving experiences.

The Team

The Hiring Experience and Talent PMO team is part of the larger Talent Strategy and Programs group, passionate about providing the best hiring experience from application through onboarding. We also support the broader Talent organization’s PMO. Our team values collaboration, continuous improvement, and leading with compassion. We strive to bring a customer-focused perspective to the candidate experience and have a steadfast dedication to ensuring it’s a positive one, whether it ends in a job offer or not.

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