Job Description:

Brokerage Service and Trade Support Associate

The Role

The candidate will join a growing Fidelity business bringing to market a new end-to-end brokerage trading, clearing, and custody platform designed to meet changing customer and industry needs. The individual will apply brokerage knowledge and strong analytical orientation to service business and retail customers and support trading and other critical operations functions. Additionally, the candidate will collaborate across with product and technology groups to inform aspects of platform design and deliver a world-class client experience.

The Expertise and Skills You Bring

• Series 7 & 63 licensing is required.

• 5+ years brokerage trading, operations, and/or service experience

• Foundational knowledge of equity trading and market structure is a strong plus.

• Strong customer service orientation, i.e., the ability to prioritize and resolve customer service issues, maintain focus and professionalism under pressure, and identify/escalate pattern anomalies.

• Analytical prowess decomposing complex processes and solving puzzles.

• Understanding of technology platform basics as they relate to support of the above functions.

• Excellent interpersonal and relationship skills

• Good knowledge management and documentation skills

• Strong organizational and project management skills

• Positive attitude

The Team

Green Pier Fintech LLC is a division of the Fidelity Center for Applied Technology (FCAT). The Green Pier and Green Meadows team is bringing new technology and processes to life that will enable Fidelity to target new markets and customer segments; a business squarely executing on not one or two but four Fidelity operating principles – next generation platforms, efficiency and reduction of unit costs, new sources of revenue, and high quality customer experiences – and which embodies the Fidelity leadership principle of taking risks and valuing pace over perfection.

The base salary range for this position is $63,000-$100,000 per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

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