Job Description:

The Role

As a Director, Customer Solutions you will work within the WI Agile framework as a member of the Customer Solutions Chapter. Directors in Customer Solutions must be highly motivated, “self-starters” with a sense of ownership, and a strong desire to succeed. You will be a key member of the Team Believers squad within Enterprise Digital Profile & Loss Product area working closely with team members across multiple enterprise initiatives.

The Expertise and Skills You Bring

• Proficiency in various business analysis methodologies, including data analysis, use case development, story writing, and user acceptance testing and product documentation.
• Relevant experience, preferably in product development / strategy / planning / program management / decision support.
• Highly adaptable and experienced wearing many hats.
• Analytical, including ability to distill insights into a compelling story.
• Strategic professional with proven success working in large, matrixed organizations with leadership to build alignment and drive prioritization.
• Highly collaborative and communicative teammate with experience working in fast-paced, multi-functional team environments.
• Proficient in MS Word, Excel and PowerPoint
• Excellent program management and organizational skills, with experience organizing and running business workstreams and routines.
• Experience dissecting sophisticated problems, analyzing potential solutions, and independently solving, where feasible.
• Strong verbal, written, and facilitation skills with the ability to interact with a diverse group of stakeholders, including executives, managers, and subject matter specialists.
• Ability to identify, bring awareness, assess program risks, and manage through them proactively.
• Strong relationship building skills with proven ability to rally support and move distributed groups to action.
• Strong leadership skills with an ability to lead with empathy to resolve conflicts.
• Negotiation, conflict resolution, influencing and enterprise navigation capabilities.
• Proven time management skills; able to balance multiple competing priorities consistently with urgency.
• Ability to lead technical discussions and help facilitate decision on critical.
• Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster.

The Value You Deliver

• Participate in defining product vision, roadmap and growth opportunities.
• Identify, define and articulate strategic product initiatives/roadmaps for the squad.
• Understand Workplace Investing business and enterprise organizational structures.
• Work with key partners to define product features and maintain awareness of internal and external market trends.
• Build effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion.
• Support critical business routines including overall structure and design of leadership meetings to ensure alignment of goals, effective use of time, and efficient decision-making.
• Provide program management for key critical initiatives.
• Apply expert knowledge and act as a trusted advisor by providing consultation services to internal clients in areas of critical initiatives.
• Identify business needs and improvement opportunities; develop use cases and propose solutions.
• Actively manage partner expectations and maintain strong communication.

Certifications: