Job Description:

Job Title: Business Analyst (Accounting Production Support)

As a Business Analyst within the Accounting Production Support Team (APS), your role is pivotal in ensuring the reliability and efficiency of our tools and processes. You will actively monitor our systems and swiftly resolve issues to maintain seamless operations. You will work directly with business and tech partners to provide solutions and resolve issues as the first line of production support for our Accounting associates. You will engage directly with end-users to provide outstanding customer service and ensure they are supported and can successfully carry out their role.

Primary Responsibilities:

• Carry out the day-to-day first-line production support operations and business analysis for Accounting technology tools and associated integrations
• Responsible for proactive monitoring of Accounting systems including established error notifications and dashboards
• Daily support of ServiceNow incidents and service requests including problem resolution and root cause analysis
• Scheduling and monitoring of jobs within Oracle EBS
• Update system configurations as required to accommodate business changes
• Provision access requests for Accounting tools where required and support related quarterly controls certifications for system access
• Providing outstanding customer service and support for our end users
• Ongoing review and maintenance of procedure documentation to increase efficiency and productivity of the team
• Perform business analysis for new integrations and changes to existing processes and integrations

The Expertise and Skills You Bring

• Bachelor’s degree in Accounting, Finance, Information Technology or other related discipline
• 2-4 Years working in an Accounting, Finance or Information Technology function
• Outstanding listening, communication, and facilitation skills
• Proven analytical, critical thinking and problem-solving skills
• Proven time management and organizational skills—able to balance multiple competing priorities
• Performs job functions with a sense of urgency and strong attention to detail
• Strong customer-service skills
• Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster
• Ability to become quickly proficient with new tools and technology
• Knowledge of Agile practices including Jira, Confluence, or similar Agile backlog management tool
• Familiarity with SQL preferred
• Familiarity with supporting ERP systems (GL, AP, AR, FA, Projects, Cash management), a plus
• Experience supporting EPM systems including Consolidation, Reconciliation & Reporting, Essbase/SmartView, a plus

Certifications: