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Director, FCAT Visitor Experience Technology

Fidelity

Fidelity

IT
Boston, MA, USA
Posted on Apr 10, 2025
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Job Description:

The Role

Since 1999, the Fidelity Center for Applied Technology (FCAT) has served as an innovative technology resource for Fidelity Investments. We share our research, experiments, and concepts with colleagues and clients to propel our firm forward.

As part of the FCAT Strategy and Planning organization, the Fidelity Experience Center (FXC) located within FCAT at corporate headquarters in Boston, MA is an award-winning innovation hub and experience destination designed to showcase Fidelity innovation. The team is responsible for preparing, delivering, and supporting client & associate briefings virtually, in person, and through hybrid formats.

This role will be 100% onsite in Boston, MA.

The Expertise We’re Looking For

  • Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Systems, or a related field.

  • 5 years industry experience; 3 years of Fidelity experience preferred

  • Technically savvy, able to troubleshoot tech issues independently and confidently

  • Effective time management skills and ability to work in a fast-paced environment!

The Skills You Bring

  • Experience in leading and managing others, with a proven track record of success in a technical leadership role.

  • Experience in research, experimentation and production builds across geographic locations, providing resolution to incidents and fix technical issues.

  • Proven skills in root cause analysis of incidents, identify and resolve technical issues quickly and efficiently.

  • Experience with macOS and Windows operating systems, with a solid understanding of computer hardware and software.

  • Define critical path of project, anticipate potential obstacles and act to overcome them

  • Demonstrate a comprehensive grasp of new technologies

  • Curious to research, discover, and apply/share new technology and business takeaways

  • Effective project management and organizational skills

  • Outstanding verbal and written communication skills

  • Work closely and build strong working relationships

  • Ability to communicate effectively and easily with various levels of management within the organization

  • Outstanding attention to detail and follow-through; ability to implement systems and solutions seamlessly

The Value You Deliver

  • Lead technical teams, providing guidance, support, and direction to ensure the successful operation of the facilities

  • Collaborate with leadership to develop and support implementation of a comprehensive technology strategy, including the selection and integration of new technologies for audio-visual control system, visual presentation solution, and Robotics.

  • Envision and develop Digital Twins for prototyping visitor flow and optimizing the user experience

  • Provide technical support for client tours, ensuring a seamless and immersive experience for visitors and showcasing the capabilities

  • Offer engineering support for a broad array of immersive applications, including resolving technical issues.

  • Support user onboarding and device management ensuring a smooth and intuitive experience.

  • Create and implement test plans and release notes to ensure compatibility and functionality within the VXC ecosystem, and coordinate with Events and Tours to minimize disruption and ensure seamless execution.

  • Develop performance measure and reporting around various areas, including equipment performance, incident management, and problem management, with a goal of continuously improving experiences and operations.

Note: Fidelity is not providing immigration sponsorship for this position

The Team

Our team conducts tours of the Fidelity Experience Center and delivers presentations to internal groups and external businesses to showcase innovation. The team helps to connect Fidelity business units with FCAT initiatives to provide an understanding of current and planned projects, the benefits of new ideas and emerging technologies that may be of value in the next 3-5 years and beyond.

Reporting to the Head of Emerging Technology Incubator, the Technology Director will be responsible for delivering the technical strategy, implementation, and support of the visitor experiences. These are cutting-edge spaces that showcase Fidelity’s spirit of innovation and approach to emerging technologies, including, but not limited to, Artificial Intelligence, Blockchain, IoT, Mixed Reality (MR), Spatial Computing, High Performance and Quantum Computing. The ideal candidate will be customer focused with a solid technical background, excellent leadership skills, and the ability to collaborate with multi-functional teams to drive innovation and growth while delivering the technology needed for outstanding service.

Travel:

Up to 25%

Certifications:

Category:

Information Technology

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

If you would like to request an accommodation, please contact us at:

accommodations@fmr.com

Apply

Join us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Benefits
Learning & development
Culture

Benefits that adapt to everything life sends your way

401(k) with company match

Medical, dental, vision and prescription drug coverage

16-week maternity leave & 12-week parental leave

Student loan assistance

Fidelity is invested in you

Committed to Professional Development

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.

Continuing Education & Training

  • Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
  • Video-based training for technology, leadership, management & more.
  • Ongoing skills development and coaching opportunities.
  • Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
  • A range of talent development programs to support career mobility.

Mentoring

  • Utilize the skills of experienced leaders to enrich your career.
  • Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
  • An open atmosphere of knowledge sharing and collaboration.
  • Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.

Our Commitment to Diversity and Inclusion

"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments

At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.

Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.

These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.

  • Over 22K employees participate in an affinity group.
  • Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
  • 74% increase in affinity group memberships over the last three years.

Giving Back to Our Communities

Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.

Fidelity Cares

  • Provides associates with opportunities to actively volunteer and share their talents.
  • Hosts numerous company-wide volunteer events (in-person and virtual).
  • Partners with nonprofit organizations to support our local communities.
  • More than 12,000 associates donate time annually – from interns to SVPs.
  • Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.

Fidelity Charitable®

  • Created to make it easy for people to support charitable organizations they care about.
  • Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
  • Supported more than 300,000 unique charities around the world.
  • Since its inception, more than $42 billion has been given to public charities.

Technology careers at Fidelity

Imagine and create the next generation of financial products and tools.

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