Job Description:
The Fidelity YOU Program is an early career program experience crafted to prepare individuals for a career in operations. Participants are placed in a full-time position and assimilate into their business team on day 1. The Fidelity YOU program kicks off in week 2 with a week long onboarding and teambuilding event in Westlake, Texas.
Upon completion of the robust 2 week on-boarding experience, participants begin training for their full-time role and come together monthly with their cohort for business unit networking and learning sessions focused on building skills and capabilities. As of week 3, you will be training in your business unit role while attending monthly development for the first two years.
Fidelity YOU is crafted to support recent graduates in their assimilation to our culture and provides numerous opportunities throughout the 24 month experience for networking, relationship building and accelerated learning. The program meets the learner where they are and provides experiences for associates to learn and apply their newly developed skills in a safe cohort environment. The program experience provides associates with the tools and resources needed to build a robust career in operations.
The Skills You Bring
The program starts in June 2026, and will require a bachelor's degree
The ability to interpret sophisticated client requests and communicate clearly
Outstanding problem-solving ability and analytical skills
Program Highlights
The following business areas participate in the program. You will be hired into your full-time role on day 1 and participate in Fidelity YOU’s 2 week onboarding. Post onboarding, the cohort will come together for 4 hours monthly for 24 months – providing ongoing opportunities to accelerate your skill development and expand your network across our operations community - all in support of helping you build a career in operations.
Operations and Services Group (OSG) (Jersey City, NJ, Smithfield, RI, Covington, KY, Westlake, TX): provides back-office support functions for a registered broker dealer that provides systems support, operational services, information management and financial products to retail and institutional customers worldwide. This includes responding to inbound calls, performing trade execution, and acting as a client advocate throughout the Fidelity organization.
Client Experience (CE) (Jersey City, NJ, Smithfield, RI, Westlake, TX): provides service and operational support to clients including addressing client inquiries regarding: Transfer of Assets, New Accounts, and Money Movement. The Client Experience organization is committed to delivering innovative client experience solutions across our platforms, products and services.
Fidelity Fund and Investment Operations (FFIO) (Merrimack, NH and Westlake, TX): provides accounting and investment management support services to Fidelity businesses and mutual fund shareholders. The mission of FFIO is to deliver exceptional investment services. In this group, participants will shadow roles through four groups within FFIO including fund accounting, data management, trade processing, and regulatory reporting.
Brokerage (Westlake, TX): supports Fidelity’s Personal Investment associates and Retail clients with new accounts, account features, money movement and other needs. PI is dedicated to pursing accurate and swift execution of every client request.
Health Operations (Covington, KY, Durham, NC, Westlake, TX): Our mission in the Fidelity Health Operations group is to deliver the best service experience in the industry; we are customer obsessed. Fidelity Health Operations enables the digital tools that drive the best health and wellness decisions by our customer’s employees.
Fidelity Capital Markets (Boston): provides critical brokerage capabilities as a utility for Fidelity’s channels and customers, as well to the external institutional clients. FCM’s mission is to provide innovative brokerage solutions through technology, transparency, and innovation to meet the needs of the clients
The Value You Deliver
Relationship building opportunities with numerous teams within Fidelity to service our clients while supporting divisional business needs with a “client first” mentality
Delivering accurate results quickly and efficiently applying effective time management skills.
Driving innovation through curiosity and comprehensive understanding of business processes and challenges.
Supporting clients using various problem-solving techniques and ensuring quality of service.
Maintaining a consistent daily workflow, gaining industry knowledge and building professional skills
Our Commitment to You
Student loan assistance and tuition reimbursement for eligible employees
Up to 23 days of paid time off per calendar year (based on years of service) plus 8 paid Federal holidays
Opportunities to volunteer and give to your local community during work hours
Workplace wellness initiatives, weekly meditation calls, and company subsidized balanced meal options at onsite cafeterias
To learn about additional benefits, click: https://jobs.fidelity.com/benefits/
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.