Job Description:

Position Description:

Leads a team to build and deliver healthcare systems, platforms, and business solutions with the highest customer value for customers and internal associates. Designs, delivers, and maintains dynamic systems solutions for products and health care expense management objectives, customer and associate facing applications, using User Experience (UX), Product, and Technology best practices. Coordinates backlogs and tests issues using Jira. Develops Application Program Interfaces (APIs) to allow applications to access data. Designs client interaction paths and supports technology applications for regulated products using Virtual Assistants, and enterprise chat or email systems. Reaches business objectives using Agile methodologies -- Jira and Jira Align. Translates business visions into defined and prioritized stories using data visualization tool Visio. Collaborates closely with business stakeholders, development teams, external vendors, and Quality Assurance on planning, project management, requirements, design, testing, and implementation of solutions throughout the development lifecycle.

Primary Responsibilities:

• Sets the vision, goals, and direction of the team.
• Translates business requirements into technical resources.
• Creates and documents systems and process specifications.
• Oversees the implementation of technical strategies by delivering digital platforms and software solutions.
• Validates developed systems features.
• Identifies and defines solutions to business problems.
• Addresses operational issues and process improvement needs.
• Tests, maintains, and monitors computer programs and systems.
• Coordinates the installation of computer programs and systems.
• Collaborates with Product Owners and technology teams to create, prioritize, and maintain product backlog.
• Troubleshoots program and system malfunctions to restore normal functioning.
• Expands and modifies system to serve new purposes or improve workflow.
• Consults with senior management to ensure agreement on system principles.
• Develops, documents, and revises system design procedures, test procedures, and quality standards.
• Identifies customer and user needs and documents requirements by examining business systems and processes.
• Understands customer and business needs to translate strategic objectives into systems requirements using a data-focused approach.

Education and Experience:

Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Information Management, Business Administration, or a closely related field and six (6) years of experience as a Director, Product Management (or closely related occupation) streamlining and improving user digital experiences in a financial services environment using Spunk, SQL, REST APIs, and cloud technologies (Amazon Web Services (AWS) and Azure).

Or, alternatively, Master’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Information Management, Business Administration, or a closely related field and four (4) years of experience as a Director, Product Management (or closely related occupation) streamlining and improving user digital experiences in a financial services environment using Spunk, SQL, REST APIs, and cloud technologies (Amazon Web Services (AWS) and Azure).

Skills and Knowledge:

Candidate must also possess:

• Demonstrated Expertise (“DE”) streamlining and improving user digital communication experience in a financial services environment, using content management/contact center platforms and associated taxonomies (SDL Tridion and Genesys Contact Center).
• DE performing product strategy planning and management for APIs and payment capabilities to evaluate and prioritize current and future capabilities, competitive intelligence and benchmarking, internal capability assessments, customer research, and program and investment management in a financial services environment, according to industry standard methodologies (Agile and Pragmatic Marketing Product Framework) and product, market, and technology viability analyses using Pragmatic Marketing Product framework, Microsoft Product Suite, MS VISIO, and MIRO.
• DE performing qualitative and quantitative analysis to measure, communicate, and recommend changes to increase the effectiveness of Web services, client interaction patterns (Virtual Assistants, chat, and email), and consumer utilization, using SQL, Tableau, A/B testing methodologies, and Microsoft Excel.
• DE designing and developing production rollout and performing utilization measurement and archival of secure associate and customer facing web and mobile applications (and associated interaction content in high-scale, high performance, highly regulated environment) used in a scaled Agile framework – Scrum, Agile, Scrum@Scale, JIRA, and JIRA Align.

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Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.