Job Description:
The Team
The IWMS Platform & Technology domain is part of the Fund and Brokerage Operations & Technology division, supporting Fidelity’s Institutional business units through robust and scalable technology platforms.
Our team, as part of the Center of Excellence (COE), is committed to delivering reliable and high‑performing solutions for our clients. We support a wide range of distributed and mainframe applications across critical product areas, including Intermediary Billing, Transmissions, WealthScape services, Cash Management, Retirement, Generic Rules Engine (GRE), Managed‑Accounts, and Client Implementations.
Our focus is on operational excellence, continuous improvement, and ensuring seamless client experiences across these platforms.
The Role
The Fidelity Institutional Wealth Management Services (IWMS) group is seeking an experienced Senior Software Engineer – Production Support to help maintain and enhance the stability, performance, and reliability of IWMS client platforms and offerings.
In this role, you will apply strong technical expertise across mainframe and distributed systems to support the seamless operation of mission‑critical applications that power our intermediary (clearing and custody) business. You will work closely with development, infrastructure, and business partners to resolve incidents, conduct root cause analysis, and implement improvements that prevent recurrence.
You will contribute to the evolution of support and reliability practices, strengthen observability and monitoring across platforms, and help guide best practices that improve system resilience, operational efficiency, and overall client experience.
As a member of this squad, the person will be responsible for the following set of activities daily:
Dedicated to complete assigned work along with technical and functional analysis
Ability to multi-task and stay organized in a dynamic work environment
Provide daily support and triage of production issues and research items
Code software changes associated with defects, performance improvements and modernization
Actively support and perform all phases of testing leading to implementation and automation
Attend agile daily standup meetings and ceremonies along with maintaining assigned Jira tasks
Partnership oriented working within a squad across shores and regions
Supply to comprehensive documentation for applications and knowledge bases
Strong verbal and written communication skills
Participate in oncall rotation with onshore team (10:00 AM EST to 10:00 PM EST)
Expertise and Skills You Bring:
The candidate should have a bachelor's degree or higher and possess 5-7 years of working experience; Investment/financial services and/or brokerage industry experience is desired.
The following skills and knowledge are desired to be successful in this role:
IBM z/OS (Required)
COBOL (Required)
JCL (Required)
DB2 / SQL (Required)
VSAM (Required)
CICS (Preferred)
Control-M (Preferred)
Endevor (Preferred)
Easytrieve
File-Aid
SPUFI
MS Office
NDM/SFTP (Axway)
NSP Stored procedures
Certifications:
Category:
Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Hybrid work schedule
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.