Job Description:
As a Security Receptionist you serve as a key member of the Global Security Operations team, embodying the role of a Brand Ambassador for our organization. Your primary focus will be to deliver exceptional customer service while collaborating with a team of dedicated security professionals.
This role is pivotal in creating a memorable and welcoming experience for all Fidelity associates, visitors, vendors, and customers, ensuring they receive top-notch hospitality and safety assistance. You will be the first point of contact for all individuals entering our premises, representing Fidelity with professionalism, and adhering to security protocols.
If you are ready for a rewarding new challenge with a global financial leader, and if you meet our qualifications (including a full background check), then we want to talk with you. Contact us today!
Responsibilities/The Value You Deliver:
• Warmly greet and welcome visitors, creating a friendly and inviting atmosphere at our facilities while following established security procedures.
• Manage the visitor management system or entry log to ensure accurate records and effective security measures.
• Perform all building access and check-in procedures, including issuing badges for guests and employees.
• Maintain vigilance and promptly report any suspicious behavior or unattended objects to the security team.
• Identify and report potential hazards and security issues, such as spills, obstructions, or malfunctioning doors, to the appropriate Janitorial staff, Facilities Administrator, and/or Security Managers promptly.
• Demonstrate effective verbal communication skills and active listening abilities.
• Utilize life safety equipment, such as fire extinguishers, first aid supplies, and radios when required.
• Administer basic first aid and CPR.
• Perform Administrative tasks as needed.
The Expertise We are Looking For / The Expertise You Have:
• Possess 1-3 years of prior experience in a customer experience or related role.
• Preferred bachelor’s degree in a related field of study
• Strong interpersonal skills and keen observation abilities
• Ability to perform effectively under stressful conditions.
• Exhibit a high level of integrity, professionalism, organization, and situational awareness with a talent for multitasking and prioritizing efficiently.
• Excellent verbal and written communications skills in English
• Proficiency in MS Office programs and an ability to learn security-related access control software.
• Demonstrated adaptability to address emerging needs while fulfilling regular responsibilities related to visitor management, safety, and security breaches.
• Embrace a positive and team-oriented attitude.
• Ability to work nights, weekends, and holidays based as operational needs dictate.
• Exceptional communication and social skills with the ability to build strong relationships.
• Demonstrate traits such as integrity, dependability, responsibility, accountability, self-awareness, and a strong work ethic.
• Highly motivated with a can-do approach, and collaborative team-oriented problem- solving attitude.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please consult with your recruiter for the specific expectations for this position.
Certifications:
Category:
SecurityApply
All fields are required.
Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Hybrid work schedule
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.