Job Description:
The Role
As an Operations Associate for Signature Venues at Fidelity Investments, you will play a pivotal role in delivering best-in-class guest experience! Your work will involve delivering event experiences for meetings and events occurring at Fidelity Investment's Signature Venues. Your goal will be to ensure events are seamlessly completed and delivered with calm confidence, discretion, and care.
Key responsibilities include:
Managing and arranging scheduled events in Signature Venue spaces.
Collaborate closely with various department power users to review event details, ensuring an excellent guest experience aligned with business needs.
Managing incoming venue operations situations and providing solutions.
Communicating function specifications and changes with affected departments, including Food and Beverage, Event Services, Audio Visual, and Facilities.
The Expertise and Skills You Bring
You contribute a broad range of experience and talents to this position, securing the success of each event. Your experience in event or hotel management, and attention to detail sets you apart. You shine in customer service and have a proven track record of managing multiple responsibilities and prioritizing effectively. Your effective verbal and written communication abilities enable you to interact with clients and coworkers, ensuring their needs are satisfied promptly and courteously.
Preferred qualifications:
BA in hospitality, hotel management, or a similar field, or equivalent experience.
Experience working with event management platforms.
Experience interacting with clients or guests.
Strong multi-tasking and prioritization skills.
Strong verbal and written communication abilities.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Our team is dedicated to providing an outstanding guest experience. We operate within the Real Estate and Workplace Experience group, driven to deliver world-class events in Signature Venues. Our cooperative method ensures that every event is completed flawlessly, meeting the highest standards of quality and care. We engage closely with internal and external customers, highlighting our continuous dedication to clients and our passion for innovation and excellence. Join our team and be part of an ambitious group that values inclusion, collaboration, and outstanding service.
The base salary range for this position is $60,000-115,000 USD per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Category:
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.