Job Description:
The Role
Ready to help keep a global organization running when it matters most? Join us as a Manager of Vendor Resiliency and play a key role in strengthening how we prepare for, respond to, and recover from vendor disruptions. In this role, you’ll partner across the business to identify risks, shape response plans, and lead exercises that build confidence and readiness across the enterprise.
Leading risk-based assessments, evaluating third-party dependencies, and developing practical response strategies are at the heart of this role. You will be supporting resilience planning, coordinating across teams, and strengthening day-to-day operational readiness by improving how we respond to vendor outages. Your work helps ensure Fidelity can continue to serve customers, even during unexpected disruptions.
The Expertise and Skills You Bring
- You bring experience in business continuity, risk management, or third-party oversight, along with a strong interest in understanding how organizations prepare for disruption and recover quickly.
- A bachelor’s degree or equivalent experience is required, along with exposure to financial services or operational risk environments. Certifications in continuity planning are welcomed but not required and can be pursued after joining.
- Success in this role comes from being able to assess risk thoughtfully, build strong relationships, and communicate clearly across both business and risk partners.
- You are comfortable reviewing vendor resilience capabilities, identifying gaps, and working collaboratively to develop practical solutions.
- You enjoy solving complex problems, asking thoughtful questions, and challenging existing approaches to drive improvement.
- You are also comfortable managing multiple priorities in a changing environment and using tools like Excel, PowerPoint, and Word to organize information and communicate insights effectively.
Note: Fidelity will not provide immigration sponsorship for this position.
What You’ll Do
- Assessing critical vendors and identifying potential risks and single points of failure
- Evaluating how services can continue or recover during vendor disruptions
- Reviewing vendor continuity plans and providing thoughtful feedback
- Developing response playbooks that outline clear actions and escalation paths
- Leading exercises that test readiness and strengthen response capabilities
- Partnering with stakeholders to address gaps and improve resilience strategies
- Sharing insights and recommendations with senior leaders
The Team
We are part of Fidelity’s Risk organization, focused on helping the firm stay strong and prepared in the face of disruption. Our team works closely with business partners, technology teams, and risk professionals to understand vendor dependencies and strengthen resilience across the enterprise. We are committed to building a culture of learning, collaboration, and continuous improvement. Our work directly supports Fidelity’s ability to serve customers and operate with confidence, even during uncertain situations. We believe our greatest strength is our people, and we value diverse perspectives that help us think differently and make better decisions. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories
Certifications:
Category:
RiskPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.