Job Description:
The Role
This position supports the centralized receipt of customer mail for Fidelity. The role leverages business partner requirements to receive, sort and deliver monetary and non-monetary items in Inbound Operations and across the Midwest campus. They also collect and prepare outbound packages for pick-up by external vendors. Accuracy and timeliness are important to meet all compliance and regulatory requirements.
Note: Fidelity will not provide immigration sponsorship for this position.
The Expertise You Have
· 2-5 years of transaction processing experience within a professional, fast paced, corporate environment, preferably within Fidelity Investments
The Skills You Bring
- Ability to complete assigned tasks both timely and accurately
- Strong organization skills with meticulous attention to detail
- Ability to work in a team environment
- Excellent written and verbal communication skills
- Highly motivated, self directed and an independent thinker
- Strong customer service skills
- Ability to complete work by prioritizing multiple tasks to meet tight time constraints
- Ability to navigate between multiple applications
- Flexibility / adaptive to change
- Ability to solve business related problems across functional and business lines
- Knowledge of Fidelity’s applications and various Inbound applications
- Thorough understanding of Check and Stock acceptance rules, policies and procedures
- Working knowledge of MS Office including Excel, Outlook, Access database software, Internet
- Thorough understanding of the interrelationships between Inbound Operations, Fidelity business units and external deposit institutions
- Work experience in a risk controlled environment
The Value You Deliver
- Opportunity to maintain and enhance the understanding of the value of Lifetime Client Engagement to Fidelity
- Consistent, knowledgeable measurement of the domain’s performance and contribution to Fidelity’s growth
- Role in developing multi-year plans, budgets, forecasts, and other ad hoc analyses that supports sound decision making for this unique enterprise level domain
- Working closely and collaboratively across PI and WI Finance
The Team
As a member of the team, you will sort incoming customer mail by zip 4 utilizing high speed equipment. Perform package reconciliation for all incoming overnight mail. Ensure timely completion of all customer requests and administrative duties.
The base salary range for this position is $44,000-80,000 USD per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.