Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

Senior Global People Services Manager is a lead role focusing on strategic People initiatives and program management. The successful person will be responsible for the overall direction, planning, and execution of key People programs, ensuring alignment with business objectives and positive employee experiences. This role involves working with multiple stakeholders, managing projects with significant complexity, and driving process improvements within the People organization.

Key Responsibilities:

• Strategic Program Management:
  • Leading and executing key People programs, including process simplification & automation, employee experience initiatives, and compliance programs.
• Process Improvement:
  • Identifying and addressing process gaps, inefficiencies, and areas for improvement within the People operations function.
• Project Execution:
  • Managing complex, cross-functional projects from initiation to completion, including vendor/partner management and internal audits.
• Workplace Experience:
  • Leading the global physical workspace programs including lease management, workspace utilization, workspace events, workspace amenities & benefits, workspace maintenance & improvement projects.
• People Data Management:
  • Maintaining accurate employee records, processing documentation, and generating reports related to people activities.
• Compliance:
  • Ensuring compliance with relevant laws and regulations across multiple regions and jurisdictions, building strong partnerships with the People, Legal and Finance teams.
• Stakeholder Management:
  • Collaborating with various teams and stakeholders (e.g., Legal, Finance, Business functions) to ensure successful program delivery and alignment.
• Data Analysis:
  • Analyzing data to identify trends, measure program effectiveness, and inform decision-making.
• Communication:
  • Effectively communicating project updates, process changes, and relevant information to stakeholders at all levels of the organization.
• Change Management:
  • Leading and facilitating change management initiatives related to People programs.

Qualifications

What We’re Looking For

• Typically Bachelor’s degree, ideally in Human Resources, Business, or a related field.
• Typically 8+ years of progressive experience in Human Resources, with deep expertise across core People functions, policies, and practices.
• Proven ability to manage and lead complex, cross-functional projects involving multiple stakeholders.
• Strong organizational and analytical skills — able to manage details, track trends, and use data to inform decisions.
• Excellent communicator — able to tailor written and verbal communication across audiences, from individual contributors to executive leaders.
• Skilled at navigating employee needs and business priorities with empathy, professionalism, and sound judgment.
• Natural collaborator who thrives in fast-paced, evolving environments; comfortable juggling multiple responsibilities and stepping into varied roles.
• Demonstrated leadership and influence capabilities — able to drive change, support team growth, and foster alignment across functions.
• Experience leading change management initiatives and guiding teams through transitions.
• Technically proficient with HR systems; Workday experience strongly preferred.

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#LI-Hybrid