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Lead Associate Operations - Southeast MA - South Shore Area

J.P. Morgan

J.P. Morgan

Braintree, MA, USA
Posted on Tuesday, June 4, 2024

Job Description

This position is a part of the Consumer and Community Banking (CCB) Control Management organization. Reporting to the Credit Card Control Manager, you’ll lead a fast-paced, future-focused, and collaborative team. In this role, you’ll maintain a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function and region to mitigate operational risk.

The role also requires the ability to collaborate with Presidents and their respective leadership teams across the Brand GMs, Co-Brand GMs and stakeholders to oversee and influence outcomes. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issue Management, and Control Governance & Reporting. The role also requires the ability to determine approach and execution of the strategy or goals and to direct program or project managers to meet or exceed desired outcomes. You are empowered to add value and make an impact from day one. In Control Management you are exposed to a stimulating and rewarding environment, where a wide range of investment and banking activities require engagement with cross-disciplinary teams to build creative solutions.

Our people-first culture underpins everything that we do. Here, you’ll have the opportunity to grow your career, master new skills for the future, and join a diverse, inclusive community of professionals that embrace teamwork and innovation.

Job Responsibilities

  • Lead strategy and team management across critical control-related frameworks and constructs and their connectivity with other programs: CORE, Risk Stripe Communities, Common Process
  • Be accountable for timely and successful delivery of milestones and deliverables for the specific initiative. This will include determining the approach and execution of the initiative / set of goals and partnering closely with a diverse set of key stakeholders to achieve the goals and objectives of the specific initiative.
  • Lead discussions across lines of business, 1st and 2nd line of defense, senior management and regulators to ensure deliverables / initiative meet the required objectives
  • Provide transparent and clear status, issue and risk disposition, escalating any issues associated with the initiative, as needed, on a timely basis.
  • Ensure all areas of the initiatives adhere to JPM frameworks, policies, and standards
  • Develop positive working relationships to maintain an open environment for collaboration

Required qualifications, capabilities, and skills:

  • Bachelor’s degree or equivalent experience required
  • 15+ years of financial service experience in controls, audit, risk management, or compliance preferred
  • Strong knowledge and background in controls management, process improvement, issues management, and audit best practices
  • Strong understanding of regulatory and supervisory expectations for large complex financial institutions
  • Excellent written and verbal communication skills with an ability to draw conclusions from data, tell a succinct story and influence business leaders in a meaningful and actionable manner; effective presentation ability in all settings
  • Superior diplomacy, influencing and negotiation skillset
  • Outstanding networking, collaboration and relationship building skills
  • Ability to successfully navigate, influence, and lead collaboratively in a complex infrastructure that involves numerous groups and individuals.
  • Proven process analysis and design acumen. Ability to understand a process and associated risk to inform control design, robust critical thinking and problem solving ability, attention to detail and analytical skills:
    • Understanding root cause / identifying control gaps and weaknesses
    • Developing timely and sustainable solutions
    • Analyze metrics for emerging risks
  • Essential implementation skills including developing written action plans and procedures as well as change management capabilities