The Chief Administrative Office (CAO) is comprised of multiple global functions that support JPMorgan Chase's businesses in 60 countries, including Finance & Business Management (F&BM), Global Real Estate, Global Security, Document & Business Solutions, Global Supplier Services, CAO Strategic Initiatives, Corporate Aviation, Corporate Insurance, Amenity Services, Firmwide Business Resiliency, and Firmwide Business Workforce Strategy. CAO colleagues around the world are helping the company work better, faster, cheaper and safer. We protect and support employees providing a multitude of critical services across the firm’s global operations.

Job summary:

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

This role sits within the CAO Control Management team supporting the CAO Finance & Business Management function. The role will support the function with managing and reporting on the operational risk environment. The team partners with business and operations executives, control teams, CCOR risk/compliance, audit, technology, corporate sectors and other lines of businesses in the identification and mitigation of operational risk.

Job Responsibilities

• Control design and evaluation, Risks and controls identification/assessment, Control breaks and resolution and Control governance & reporting
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies
• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
• Add unique aspects to this job (e.g., specialized technology, business knowledge, governance travel requirements, and regional responsibilities
• Support the firmwide data management & ESG risk stripe in adoption of consistent risk practices

Required Qualifications Capabilities and Skills:

• Bachelor’s degree or equivalent experience required
• 12+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred Qualifications Capabilities and Skills:

• Business knowledge - ability to understand the business / knowledge of regulation surrounding business and strong orientation with the Data, AI/ML or ESG domain
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Implementation skills