Control Manager (OCCO03)
Boston, MA, USA
Help shape how we identify risk, strengthen controls, and protect our business. You’ll join a team where your ideas are valued and your impact is visible across operations and partners. We invest in your growth through stretch opportunities, mobility, and learning on the job. If you thrive in a fast-moving environment and enjoy turning ambiguity into clear actions, this role is for you.
Job summary:
As a Control Manager within the Investment Middle Office Operations Control Management team, you lead efforts that reduce operational and compliance risk while improving how we run day to day. You partner closely with stakeholders to assess emerging risks, strengthen controls, and drive timely remediation. You use data and technology to spot trends, prioritize what matters, and improve outcomes. You help build a culture where issues are surfaced early, decisions are well documented, and standards are consistently met.
This role sits at the intersection of operations, risk, and technology, giving you broad exposure and the ability to influence change. You will balance hands-on execution with leadership, supporting a strong governance rhythm and practical control design. You will also contribute to continuous improvement by simplifying processes, improving reporting, and strengthening oversight where it is needed most.
Job responsibilities:
- Lead control assessments to identify operational and compliance risks and define clear mitigation plans
- Design and implement control strategies, including preventive and detective controls across key processes
- Analyze data to identify trends, root causes, and recurring issues; translate insights into actionable improvements
- Drive issue management, including documentation, ownership, remediation tracking, and closure validation
- Coordinate operational risk events and escalations, ensuring timely communication and decision-making
- Strengthen security-related controls in partnership with relevant teams, including fraud prevention and cyber risk coverage
- Partner with internal stakeholders to align on priorities, deliver outcomes, and resolve control gaps
- Manage and coach team members, reinforcing high standards, accountability, and continuous improvement
- Lead projects that improve control effectiveness, operational resiliency, and process efficiency
- Maintain governance routines, including reporting, metrics, and senior-level updates
Required qualifications, capabilities, and skills:
- 7 years of experience in control management, operational risk, compliance, or audit within financial services
- Proven ability to design, implement, and test operational controls across end-to-end processes
- Demonstrated experience with issue management, including root-cause analysis and sustainable remediation
- Strong data analysis capability, including building clear risk insights from metrics and trends
- Experience implementing or strengthening fraud prevention and security-related controls
- Strong stakeholder management skills with the ability to influence outcomes across teams
- People leadership experience, including coaching and performance management
- Strong project management skills, including planning, execution, and delivery against deadlines
- Clear written and verbal communication skills, including creating concise governance updates
Preferred qualifications, capabilities, and skills:
- Experience using automation, analytics, or machine learning to improve risk detection and control testing
- Experience with control frameworks and operational risk governance practices
- Advanced proficiency with reporting and data visualization tools used for risk and control metrics
- Demonstrated change management skills in driving adoption of new processes and controls
- Experience mentoring junior team members and building team capability
- Strong understanding of middle office operations and related operational risks
- Experience supporting regulatory or internal assurance reviews
Additional information:
- Visa sponsorship is not available for this position.
- Work schedules will be full-time in office, on a 40-hour per week schedule.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Lead operational risk and compliance controls as a Control Manager, strengthening security, oversight, and resilience.