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Analyst, Loan Operations - Senior Credit

John Hancock

John Hancock

IT, Operations
Boston, MA, USA
Posted on Saturday, July 9, 2022

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

Founded in 1862, John Hancock Life Insurance Company, a subsidiary of Toronto-based Manulife Financial Corporation, has been providing capital financing solutions for U.S. middle market companies for decades. In 2000 the Hancock Capital Management team (“HCM”) was established to spearhead these activities. Today, HCM, is known as Manulife Investment Management Private Equity & Credit (“MIM PE&C”) and manages over $10 billion of capital for John Hancock and its partners which include insurance companies, endowments, corporate pension plans, family offices and high net worth individuals. Additional information on MIM PE&C can be found at the following website:

The Opportunity

MIM PE&C is seeking candidates to apply for the position of Analyst, Loan Operations - Senior Credit. MIM PE&C manages investments and client accounts across multiple investment programs that continue to grow and evolve. The individual will be responsible for providing operational support to the investment, investor relations, and management teams across MIM PE&C’s investment programs. The individual will work with the team to meet all of its operational requirements in a timely and efficient manner while promoting an environment of compliance, efficiency, accuracy, quality, and control.

This position is responsible for elements of operations, reporting, portfolio monitoring and administration for MIM PE&C’s Senior Credit business. The individual will work with other team members to maintain a scalable operations function that provides a high level of support to the organization. This team member will be responsible for the timely and accurate reconciliation of the administrator’s books and records. This team member will also work closely with other internal teams to provide quarterly deliverables and other internal ad-hoc requests. The role provides the candidate the opportunity to be involved with a growing business, help inspire change, and assist in implementing innovative process solutions to further support growth and mitigate risk.


Fund Operations/Reporting

  • Loan administration, providing quality control and data oversight of internal and external recordkeeping.

  • Calculating and recording of investment allocations across client accounts.

  • Liquidity monitoring and cash planning for funding investment activity.

  • Cash and credit activity settlement and reconciliation.

  • Compilation and review of documentation to ensure allocation approval files are complete.

  • Recording of closing transaction details in MIM PE&C systems.

  • Communicating senior loan data across different MIM PE&C and John Hancock teams.

  • Preparation of quarterly portfolio summary reporting.

  • Close interaction with numerous internal and external parties, including but not limited to, Portfolio Managers, Originators/Underwriters, Compliance, Legal, Finance, Other Operations Teams within Manulife, Custodians, Trustees, Fund Administrators, Agents, etc.

Ongoing Administration for the Senior Credit Funds

  • Monitoring 3rd party administrators booking of investment activity.

  • Escalating any aged cash rec breaks with custodians and/or agents.

  • Assisting with annual audit requests.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit. ​

  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.​

  • You thrive in teams, and enjoy getting things done together.​

  • You take ownership and build solutions, focusing on what matters.​

  • You do what is right, work with integrity and speak up.​

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • BS in Accounting, Finance, or a related major, with an advance degree or certification a plus.

  • 2+ years of professional experience at an alternative investment manager in an operational or financial support role.

  • An understanding of senior loan investments and more broadly defined debt instruments.

  • Excellent oral and written communication skills with ability to articulate information and ideas effectively to clients and senior management.

  • Experience building and maintaining effective business relationships at all levels, both internally and externally.

  • Must possess strong attention to detail, quantitative skills, and commitment to data integrity. Solid analytical and logic skills: ability to identify problems, isolate causes, and formulate/present/implement solutions.

  • Advanced computer skills (especially Microsoft Excel).

  • Responsible for successfully managing multiple projects simultaneously, able to prioritize work.

  • Self-directed, analytical, and able to make sound judgments.

  • Able to work independently and as a team member effectively.

What we can offer you?

  • A competitive salary and benefits packages.​

  • A learning culture which encourages you to follow your passions and learn new skills. ​

  • A strong focus on growing your career path with us. ​

  • Flexible work policies and clear work-life balance. ​

  • Professional development and leadership opportunities.​

  • Staff discounts on various goods and services.​

Our commitment to you

  • Values-first culture: We lead with our Values every day and bring them to life together.​

  • Boundless opportunity: We create opportunities to learn and grow at every stage of your career.​

  • Continuous innovation: We invite you to help redefine the future of financial services.​

  • Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.​

  • Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.


About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$66,675.00 USD - $111,125.00 USD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)