Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

The Opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters

• You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• 5-7 years of overall infrastructure experience and current expertise with storage management plus VMware and hybrid cloud infrastructure in DR and production environments

• Expertise in infrastructure services, security concepts and best practices for virtualization and storage, technologies

• Performed security hardening plus managing and supporting on-going patch management processes

• Knowledge of software deployment technologies, configuration management and patch management procedures

• Experience with compliance and audit activities for enforcement of policies, standards, and procedures

• Familiarity with scripting and programming (batch, PowerShell, shell script and VB)

• Experience with IT transformation, data center consolidations and migrations

• Understanding of and experience with ITIL processes

• Strong adherence to change management processes

• A solid understanding of risk, security, and compliance requirements and best practices

• Good understanding of networking infrastructure and network troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, DHCP, Load balancing, Replication, SSH)

• Able to support enterprise infrastructure and assist in the day-to-day operation of the team

• Strong and reliable team player with the ability to manage change and work independently

• Solid understanding of project scheduling and task driven project work

• Must be fluent in English (spoken and written)

On the job you will:

Administer On-Premises, & In-Country Storage & Backup infrastructure covering SAN storage/replication, NAS storage, EMC Avamar/ProtectPoint software and Data Domain/Unity/XtremIO, · Cisco MDS, Veeam VCC, Veeam B&R etc.

· Administer Cloud based Storage & Backup infrastructure covering Microsoft Azure cloud, Microsoft ASR, etc.

· Daily fulfilment of approved Service Catalog/Request from Service Management tool.

· Provide L2 technical support for incidents investigation/resolution and problem follow up.

· Drafting, & updating L1 recovery operational procedure for 24x7 operation team.

· Follow up with 3rd party vendors for firmware/patching assessment, & change/incident/problem review.

· Create, maintain backup policies, perform backup and restore, troubleshooting, & reporting.

· Support Storage & Backup integration with Databases (DB2, MSSQL, & Oracle) & multiple Middleware.

· Create, maintain, and review operational and technical documentation.

· Monitoring of all Storage & Backup Hardware/Software.

· Proactively identify risk for existing areas.

· Provide suggestion of improvement for existing areas.

· Plan and perform change activity following change management policy and process.

· Create monthly/quarterly/annual Storage & Backup utilization and performance reports.

· Maintain backup inventory.

· Participate in the annual DR drills for all Datacenters.

· Power Shell scripting.

· Effectively collaborate with Server/Cloud/Databases/Middleware/Network/Data Center/Service · Delivery/Project teams.

· Provide 24x7 on-call support.

· Work on holiday/weekend for planned change/unplanned INC/DR Drill/Project cut-over.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success

• A bold ambition and set of goals to be a leader in driving transformation in our industry

• Our best. Every day.

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact