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L2 Business Process Associate - Manila

John Hancock

John Hancock

Quezon City, Metro Manila, Philippines
Posted on Wednesday, December 7, 2022

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering L2 Business Process Associates II with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit

  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

  • You thrive in teams, and enjoy getting things done together

  • You take ownership and build solutions, focusing on what matters

  • You do what is right, work with integrity and speak up

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

Minimum Requirements to Hire:

  • EDUCATION: Must have a Bachelor's degree, 4-year course

  • EXPERIENCE: At least 1 year of relevant experience

  • SCHEDULE: Amenability to work on shifting schedules, weekends, and Philippine holidays (when needed)

  • LOCATION: Amenability to work in U.P. Ayala Land Techno Hub, Quezon City

  • HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

Nice to Haves:

  • Experience in medical adjudication, claims processing, data entry, and back-office support

  • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)

On the job you will:

  • Responsible for data entry of transactions with utmost attention to quality and quantity

  • Process and capture information to system according to established methods and procedures

  • Handle highly sensitive and heavily regulated funds

  • Consistently attain the service level set by the Company

  • Practice good judgment in processing cases

  • Perform thorough checking for every case and eliminate financial errors

  • Render overtime work on a daily basis during high volume week

  • Assist colleagues and other teams in their production work upon request

  • Manage leaves/day-offs especially during peak season

  • Constantly increase the number of knowledgeable functions handled by the team

  • Suggest ways on how to improve the current process and team metrics

  • Perform other duties and functions as assigned by management

Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better

  • A leadership team dedicated to your growth and success

  • A bold ambition and set of goals to be a leader in driving transformation in our industry

  • Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact