We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

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Job Description

The Opportunity:

Responsibilities

• Responsible for supervising the day-to-day workflow

• Direct activities, assign responsibilities, set expectations, and empower team members toward achieving objectives.

• Coordinate, monitor and approve daily balancing functions to ensure all key reconciliation details are completed within standard.

• Assist team members with complex items and recommend resolutions.

• Maintain proper documentation related to Sarbanes Oxley (SOX) requirements for annual Segregated Funds and IT audits. Review all audit requests for accuracy and completeness.

• Ensure department procedural documentation is accurate and current. Assist in standardization and creation of procedures with assistance of Fund Administration Director

• Analyze trends and recommend workflow changes and process improvements including system enhancements as required.

• Assist Fund Administration Director to define and manage the scope, strategy and requirements of business initiatives

• Provide effective communication with business partners across Fund Administration, the variable product administration and Marketing teams, Investment Management Services, Product Development, Legal and other departments as required by each initiative.

• Represent business unit in corporate initiatives ensuring business unit needs are appropriately addressed.

• Stay current on market and industry trends and new products, services and technologies affecting Fund Administration and the company.

• Assist the MAST team in their rebalancing program including testing and implementing in production

Required Qualifications

• Bachelor’s degree in Finance/Accounting.

• 1-2 years of experience as an Analyst.

• 3-5 years of financial services experience.

• Accounting/Fund Administration experience.

• Ability to work independently and set priorities with only high level direction.

• Provide process improvement recommendations.

• Ability to be flexible and adaptable when dealing with change and multiple demands and competing priorities.

• Strong problem solving skills, organizational skills with attention to detail.

• Obsessing about customers, listen, engage and act for their benefit!

• Thinking big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together!

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Our commitment to you

• Values-first culture

• We lead with our Values every day and bring them to life together.

• Boundless opportunity

• We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

• We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion

• We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

Manulife/John Hancock is an Equal Opportunity Employer

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

The annual base salary for this role is listed below.

Primary Location

USA, Massachusetts - Full Time Remote

Salary range is expected to be between

$66,675.00 USD - $111,125.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)