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Senior Executive Assistant - HR/DEI

John Hancock

John Hancock

Administration, People & HR
Boston, MA, USA
Posted on Thursday, March 14, 2024

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

This role provides administrative support to the Head of HR for John Hancock and his/her team for project/program based administrative tasks for 50% of time, and to the Head of DEI (and her/his team as needed) for 50% of time.

The opportunity

While the role will own traditional EA activities such as calendaring, expense reporting, travel management etc., we are looking for an enthusiastic, learning oriented colleague who is interested in getting involved mor broadly in working with our teams! Possibly HR is an interesting career path for you, and this may be a gateway role for more experience with HR as a path. Expect to take ownership of HR/DEI related project work, seek out opportunities where you can lean in and take some of the administrative work off the teams, and generally be an active and engaged member of the teams

Key responsibilities include: -

· HR/DEI related administrative project work, data entry/management, and general involvement in supporting the delivery of the HR/DEI work for the teams supported (for example research, data management/tracking, data entry, event/meeting planning, coordination of activity, status reporting, tracking correspondence, presentation development or excel preparation etc. as needed by leader or her/his team members).

· Office of’ Management - Handles the day-to-day responsibilities relating to office management and transportation whenever necessary. Orders office supplies, handles food orders for meetings, coordinates dinner reservations and travel arrangements. Manages contacts, returns calls, responds to necessary emails.

· Calendaring & Scheduling – including prioritizes appointments, resolves conflicts, anticipates, and handles trickle down effects, manages calendar, sets up conference and video conference calls. Handles rescheduling and cancelation of meetings to maintain fluidity of day, manages team meeting agendas, interacts with both internal and external connections, executives, leaders, and assistants to coordinate meetings and other initiatives. Arranges for social events as needed.

· Expense & Invoice Management – including preparing expense reports, managing receipts, reviews expense reports from team members. Arranges gifts for life events. Handles preparation of all payment requests for invoices from vendors and manages through to completion.

· Travel Arrangements – plans and coordinates all business travel arrangements including ticketing, detailed itineraries, advanced information for travel/weather conditions, pre-check-in, TSA arrangements, passport coordination, Visas, hotel memberships, and ground transportation. Supports team members with same as needed.

· Document Support – including creating, editing, and modifying presentations, carefully proofreads all documents sent out by the executive, whether created by the admin/executive or by someone else, ensuring grammatically correct and no spelling issues. Prioritizes and summarizes contents of incoming materials - e.g., mail, reports, government notifications, articles etc.

· ‘Functional Knowledge – stay current with HR and DEI related functional operations to support problem resolution and work as needed (for example, ability to run down and resolve issues through AskHR, ability to request reporting through appropriate channels etc.)

· Employee on-boarding/termination For new employees, liaise with IT, Security, HR, and Facilities to get IT and physical access, ensure work area is clean, functional, and appropriately set up with supplies, etc. For employee terminations, liaise with IT, Security, HR, and Facilities as required to discontinue IT and physical access, ensure the return of Manulife equipment and property, ensure office space is emptied/cleaned, make appropriate entries on company databases.

- The Head of DEI is a global role, and as such has team members and engagements with leaders in Asia, along with periodic travel to Asia. This support role will occasionally require availability to respond/support executive needs outside of US business hours.

Expectations of how the role engages

  • This role is Hybrid and is required to be in the office 3 days a week (Tuesday, Wednesday, Thursday). Remainder of the week can be worked remotely
  • Is responsive to administrative requests from all team members (approx. 8 colleagues across both teams) – assume the request is supported by the Head role.
  • Always shows initiative, professionalism, sensitivity and understanding of issues and takes extreme care for confidentiality.
  • Anticipates and addresses obstacles, conflicts, and nuances with the goal of ensuring as smooth a day as possible for the Executive.
  • Works independently to gather information, test for reasonableness, and analyze data. Makes recommendations regarding change and solutions to issues or problems.
  • Independently responds to questions and situations which arise during Executive’s absence

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.


About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$50,475.00 USD - $84,125.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)