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Senior Risk Specialist

John Hancock

John Hancock

Boston, MA, USA
Posted on Thursday, May 9, 2024

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

Job Duties:

  • Assist with developing comprehensive Information Risk Metrics and Technology Risk Management (TRM) strategies, frameworks and roadmaps for data monitoring and reporting related to company’s Information Risk and Technology profiles;
  • Determine performance measurements, maintenance, and information and technology risks for Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) at enterprise and segment levels;
  • Identify, design, analyze and optimize comprehensive senior management metrics such as Key Performance Indicators (KPIs), Key Risk Indicators (KRIs) and reporting used to drive decision marking related to business and risks functions required for governance, oversight and data controls programs;
  • Assist with designing and providing relevant dashboards and reports to various stakeholders including: Chief Information Officers, Chief Risk Officers, CIRO, and Technology Risk and Information Risk Officers;
  • Recommend best practices for data management tools and processing of related documents and support materials;
  • Identify opportunities to improve data quality alignment across all functions/segments and resolve Information Risk Metrics gaps and issues;
  • Collect, review and aggregate data metrics across technology operations, functions and regions for reporting critical information required for weekly, monthly and ad hoc senior and executive management reports;
  • Analyze metrics and ensure key trends, issues and watch items are included with management summaries;
  • Conduct deep dive and “so what” analyses of underdeveloped key metrics and provide insights for developing meaningful measures, and outline next steps and risk mitigations;
  • Communicate reporting modifications and process changes to contributors based on senior management requests and observations;
  • Partner with technology, risk and operations stakeholders to identify and implement data automation solutions; and
  • Collaborate with functional teams to provide benchmarking support for identifying data needs and reporting using data from multiple sources.

Employee may work from home within commuting distance of worksite.

Minimum Requirements:

Master’s degree or foreign equivalent in Technology, Business, Risk Management, Auditing or related field and 3 years of experience in a Controls, Information and Technology Risk, Data or Risk position.

In the alternative, employer will accept Bachelor’s degree or foreign equivalent in Technology, Business, Risk Management, Auditing or related field and 5 years of experience in a Controls, Information and Technology Risk, Data or Risk position.

Experience must include:

  • 2 years of experience defining and reporting Key Performance Indicators (KPIs);
  • 2 years of experience conducting data process improvements;
  • 2 years of stakeholder management experience;
  • 1 year of experience with data analysis, data metrics design and development and reporting for information risk function.

Experience may be gained concurrently.


About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

USA, Massachusetts, Boston, 200 Berkeley Street

Salary range is expected to be between

$85,750.00 USD - $159,250.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)