Mass Fintech Careers

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Experience Designer

John Hancock

John Hancock

Boston, MA, USA
Posted on Friday, May 31, 2024

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

Are you excited about designing outstanding digital experiences? Collaborating with business, product research and analytics to deliver customer centered solutions? Our growing Human Centered Design team is looking for a highly motivated, collaborative designer who is strategically driven and leans in to change.

We are seeking designers who have embraced Lean UX, Agile methodologies, and can speak convincingly about the value and challenges of human centered design. We expect you to possess and demonstrate strong design skills and a passion for pushing good to great. You will be championing the best interests of our customers and help support our business outcomes. You will conduct research, facilitate workshops, prototype, and test your designs, and plan for iterative design releases. We will want you to have an understanding and appreciation of usability concerns, best practices, and the intertwined nature of design and implementation.

What motivates you?

  • You obsess about customers, listen, engage, and act for their benefit

  • You think big

  • You thrive in teams, and enjoy getting things done together

  • You take ownership and build solutions, focusing on what matters

  • You do what is right, work with integrity, and speak up

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

You will play a key role in:

  • Collaborating with customers, business stakeholders, and engineering teams across multiple business units to discover new opportunities and explore customer needs

  • Developing a complete understanding of customer needs and wants, identifying product and business model opportunities, and keeping customers at the forefront of every decision

  • Collaborating with other design teams within the organization to establish a community, share knowledge, and cross-pollinate ideas

  • Embracing and employing both current and emerging UI best practices and digital standards in all design deliverables

  • Working with operations, call center, and technology teams to ensure that digital experiences are feasible and able to be implemented

  • Communicating design specs to development teams to ensure that designs are built correctly and to the same standard of the design

Responsibilities include:

  • Designing forward thinking digital experiences

  • Storyboarding complex interactions

  • Prototyping workflows from beginning to end

  • Creating customer journey maps

  • Performing customer experience analytics

  • Communicating and articulating design rationales

  • Collaborating with the team and stakeholders to deliver great products

  • Adapting to an ever-changing environment and learning new skills to succeed

Desired qualifications for this position include:

  • At least 3-5 years of dedicated UX design experience designing complex solutions for digital environments.

  • Understanding of human-centered design methods and techniques

  • Ability to gracefully handle multiple projects in a time sensitive environment

  • Capable of working as part of a multi-disciplinary team to create UX/UI designs for products

  • Familiar with atomic or component-based design and comfortable working within an established Design System

  • Knowledge of and experience in designing across multiple form factors, including but not limited to desktop, tablet, phone

  • Excellent visual design skills

  • Highly competent with some of or all the following tools: Figma, Sketch, InVision, Adobe AEM, Adobe Creative Cloud, Axure and/or similar (we work primarily in Figma)

  • Self-motivated, collaborative, organized

Nice to have:

  • Working understanding of how HTML, CSS, JavaScript, and other front end technologies work with design

  • Business analyst experience or affinity

  • Management or mentorship experience

  • Experience designing in the insurance or healthcare industry



About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$85,750.00 USD - $159,250.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)