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Director, Automation

John Hancock

John Hancock

Boston, MA, USA
Posted on Friday, June 7, 2024

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

The opportunity

The Group Functions Technology team is the primary IT delivery partner for multiple corporate areas, accelerating business capabilities to enable productivity and employee experience globally. The functions supported by GFT include:

  • Corp. Finance & Capital Management
  • Actuarial & Reinsurance
  • Global Risk Mgmt.
  • Law, Compliance, Gov’t Relations
  • Audit & Advisory Services
  • HR & Communications
  • Global Operations (incl. Procurement, Corp. Real Estate, and Treasury)
  • Corp. Marketing

The position of Director of Automation plays a leadership role within GFT, overseeing the delivery and strategy of a Centre of Excellence.

In this role you will report to the VP, Technology Strategy & Operations, leading a team of ~40 to plan and deliver automation solutions leveraging Microsoft Power Platform and Automation Anywhere.


  • Provide direct oversight of automation workflow and web development following software development lifecycle best practices, serving Group Functions (incl. GBS) and other Manulife stakeholders
  • Oversee platform migrations such as A360
  • Management of vendor relationships, e.g., Automation Anywhere
  • Provide governance over and review of pipeline(intake) of automation ideas / use cases for GBS
  • Manage contract budget and licensing with strategic vendors
  • Sustain workflows in production, ensuring incidents and enhancements are addressed
  • Guide and lead delivery teams through function-specific capabilities / processes such as workforce management, work intake, and coaching

How will you create impact?

  • Help develop a workforce of the future by providing coaching, succession planning, recruitment, resource management, team leadership, and input into performance and development plans
  • Partner with HR and leaders to hire the right people in the right jobs to align individual capabilities with job requirements and Automation COE goals
  • Provide leadership to influence employee engagement to the organization, to the team, and to their role
  • Create a positive work environment and being an effective role model by championing Manulife’s mission, vision and values

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Strong background in software development, business relationship management, and program delivery
  • 10+ years working experience in technology or other software development environment
  • Sound knowledge of the Group Functions processes and related data considerations
  • Strategic thinker with excellent analytic and problem solving skills
  • Good people leadership skills
  • Good interpersonal skills, both in written form and orally
  • Ability to influence functional and technical stakeholders
  • Advanced organizational skills with ability to handle multiple priorities and tight deadlines

Competencies & Key Leadership Behaviors:

The Leadership Success Profile and Key Attributes are competencies and behaviors key for success for all senior leaders. Particular demonstrated ability in these competencies and behaviors are critical for success.

You have proficiency and acumen in:

  • Building & Leading Teams
  • Technical and Professional/Industry Knowledge
  • Balanced Risk-Taking approach
  • Making an Impact and adding value
  • Communication and relationship building
  • Problem Analysis & Decision-making
  • Excellence in Execution
  • Adaptability
  • Executive presence
  • Self-Awareness

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$120,610.00 USD - $223,990.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)