We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Hybrid

Job Description

The Senior Manager is accountable for planning, directing, and completing high-quality, professional, cost-effective, beneficial, and risk-based internal audits and advisory engagements for retail wealth-related business functions in the US and Europe. The Senior Manager may have direct responsibility for one or more projects simultaneously and may perform hands-on audit work to complete the project. Additionally, the Senior Manager has a strong influence on the development of Senior Auditors, CPA candidates and interns.

Responsibilities:

• Plan and lead audit projects and report to the Director and AVP on progress.
• Build effective relationships with the business, specifically within the US and Europe Retail Wealth and US Retirement business units.
• Lead audit staff assisting on projects including reviewing completed files to ensure quality of work completed, and adherence to department and IIA standards.
• Manage projects within time resource budgets and target dates, reporting any timing problems or budget variances to the Director and AVP.
• Understand the risks being handled by the business unit; develop audit scope and audit programs to evaluate the controls in place to mitigate these risks.
• Draft clear, concise, and well-organized audit reports, including executive summary and rating of the adequacy of risk management, and issue reports within departmental service standards.
• Present findings and recommendations to business unit management; resolve contentious issues and reach agreement on appropriate solutions.
• Follow up and track open audit issues until resolved.
• Provide on-the-job training and feedback to staff assisting on assignments.
• Use technology including data analytic techniques to improve the effectiveness and efficiency of the audit process.
• Coordinate work required to complete annual SOX and MAR testing in collaboration with management, SOX/MAR PMO and COEs, and the external auditors.

How will you create impact?

The Senior Manager reports to the Audit and Advisory Services Sr. Director. Audit and Advisory Services assists the company in achieving its strategic objectives through a well-adapted approach to evaluate the efficiency of the company’s governance, risk management, and internal control processes.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for:

• University degree required
• Pursuing or awarded a recognized accounting (CPA, CA) or auditing (CIA, CISA) designation is preferable, but not essential
• 6 to 8 years of audit, risk management, operations, or equivalent investment-related business or advisory/consulting experience
• Understanding of business processes and their risk implications, ability to analyze situations, reach appropriate conclusions, and make value-added and practical recommendations
• Good understanding of wealth and asset management retail operations, applicable regulations, and risks
• Strong problem-solving and analytical skills
• Strong interpersonal skills and ability to effectively communicate ideas and recommendations orally and in writing, and to listen and consider ideas of others
• Commitment to quality and results-oriented
• Ability to work independently, direct the work and development of others, balance multiple priorities and projects, and meet deadlines
• Innovative thinking and commitment to continuous improvement to enhance the quality of audit work and efficiencies in audit processes
• Experience working in an agile environment (e.g. agile auditing, agile projects) is beneficial
• Good understanding of technology and its impact on business risks
• Experience using data analytics to improve audit coverage and efficiency of audit processes
• Ability to work efficiently in diverse environments and cultures.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$86,325.00 USD - $155,385.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)