The Senior Manager, Client Relationship Management – Corporate Real Estate, will champion workplace requirements, aligning with business priorities and enhancing employee experience. This leader will work in partnership with the other Corporate Real Estate - Client Relationship Management team members to cultivate strong, trust-based relationships with senior collaborators to understand evolving business needs and translate them into integrated accommodation strategies.

This role will collaborate closely with CRE’s Design & Strategy and Facilities Management teams to ensure workplace solutions are not only future-ready and aligned to business goals, but also operationally effective and experience-driven.

Primary Responsibilities

• Serve as the primary CRE liaison for assigned internal business units, acting as a trusted advisor to senior leadership.
• Gain deep insight into each business unit’s strategy, headcount forecast, and functional needs to shape real estate plans and workplace solutions.
• Execute an accommodation roadmap in alignment with business and CRE strategies.
• Partner with the Design & Strategy team to develop experience-forward, business-aligned environments.
• Collaborate with Facilities Management to ensure day-to-day operations support a high-quality colleague experience.
• Lead regular accommodation reviews and strategic planning sessions with business leaders to align space needs with business growth.
• Analyze occupancy, utilization, and colleague feedback data to identify and implement continuous improvement opportunities.
• Drive alignment and accountability across CRE functions to deliver integrated, impactful workplace outcomes.

Key Accountabilities

• Business Unit Satisfaction: Establish baseline satisfaction metrics for your assigned client groups; demonstrate measurable improvement by year-end.
• Workplace Strategy Alignment: Co-develop at least one long-term workplace solution or pilot per key business unit.
• Space Optimization: Identify and action improvements in space utilization across at least 25% of supported business units.
• Colleague Experience Feedback Loop: Launch or enhance a mechanism for capturing and acting on experience data.
• Strategic Roadmaps: Execute accommodation roadmaps aligned to business and CRE strategies.
• Executive Engagement: Conduct regular senior collaborator reviews and maintain high engagement across assigned business units.

Qualifications

• 5+ years of progressive experience in corporate real estate, workplace strategy, or a related field.
• 2+ years in a senior-level business partner, strategic advisory, or relationship management role.
• Proven success working cross-functionally with a complex organization's design, strategy, and operational teams.
• Strong understanding of workplace trends, including hybrid work, employee experience, and change management.
• Excellent stakeholder management, communication, and influencing skills.
• Strategic thinker with the ability to balance business requirements, operational realities, and human-centered design.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$90,225.00 USD - $162,405.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)