As part of our internal contracting team, you will be responsible for managing and maintaining selling agreements with our distribution partners. The team ensure’ s all contractual terms are accurately documented, aligned with business objectives, and compliant with regulatory requirements. The team facilitates agreement execution, tracks renewals and amendments, and serves as a key liaison between our organization and external partners to support a smooth and consistent sales process. This role offers a dynamic environment focused on collaboration, innovation, and professional growth.

Position Responsibilities:

• Provide high-quality financial and administrative service to a select block of challenging cases.

• Identify, analyze, and implement optimal solutions to errors and business needs.

• Manage nonstandard issues and ensure reliable processes are in place.

• Exercise sound judgment in cases with profitability implications.

• Act as a point of escalation for sensitive and complex issues.

• Operational & Team Support

  • Assist the Team Manager in coordinating resources and monitoring activities.

  • Contribute to departmental process improvements and problem resolution.

• Training & Development

  • Identify training needs and contribute to development solutions.

  • Train staff on procedures, workflows, systems, and complex corrections.

  • Deliver formal training to staff and external partners.

  • Support staff development for effective customer-focused teamwork.

• Contracting & Sales Support

  • Manage and maintain selling agreements with distribution partners.

  • Ensure contractual terms align with business objectives and compliance standards.

  • Liaise with legal and compliance teams to resolve and negotiate partner requests.

  • Support the sales process by identifying efficiencies and enhancing internal workflows.

  • Ensure contractual terms align with business objectives and compliance standards.

  • Monitor team metrics to identify trends and implement corrective actions.

  • Represent the team in departmental and divisional projects.

Required Qualifications:

• Extensive knowledge of business products, services, and processes.

• Completion of required departmental courses and licenses.

• Strong communication and presentation skills.

• Proficiency in workflows, systems functionality, and limitations.

• Ability to anticipate and manage business issues proactively.

• Salesforce experience.

• General understanding of life insurance and distribution structures.

• Team-oriented with a growth mindset

  Years of experience

Preferred Qualifications:

• Background in New Business, Underwriting, and Distribution.

• Public speaking and presentation skills.

• Familiarity with AI tools, Power BI, and emerging technologies.

• Deep understanding of John Hancock’s selling process and compensation structure.

• Customer-centric mindset and futuristic approach to service delivery.

• The ability to manage and maintain selling agreements with distribution partners.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$60,375.00 USD - $100,625.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)