Summary

This is an exciting opportunity to lead HR compliance and risk management initiatives that safeguard our organization’s integrity and protect personal information. In this role, you will partner with HR teams and project stakeholders to strengthen risk controls, ensure privacy compliance, and maintain robust business continuity plans. You’ll gain exposure to enterprise risk frameworks and play a critical role in shaping HR’s compliance strategy while contributing to a culture of accountability and resilience.

Position Responsibilities:

• Facilitate completion of new and updates to existing Risk and Controls Self-Assessments (RCSA) for HR processes.

• Collaborate with HR teams and process owners to ensure accurate documentation of risks, controls, and corrective actions.

• Work with project teams to complete Privacy Impact Assessments (PIA) for initiatives impacting personal information.

• Complete Material Change Triage templates and maintain inventory and metrics related to the Change Standard.

• Ensure HR business continuity plans are compliant with organizational and regulatory requirements.

• Maintain accurate records and provide reporting on compliance metrics and risk mitigation progress.

• Support the execution of the HR RCSA methodology by coordinating and documenting key control walk‑throughs, facilitating independent testing where required, and supporting the maintenance of evidence of control design and effectiveness

• Provide support for the PeopleComms teams and global compliance and risk management programs

Required Qualifications:

• Minimum 5+ years of experience in risk management, compliance, or HR governance.

• Experience facilitating RCSA and privacy impact assessments.

• Strong knowledge of risk frameworks and regulatory compliance standards.

• Bachelor’s degree in Human Resources, Business Administration, or related field.

Preferred Qualifications:

• Familiarity with process mapping tools (e.g., Microsoft Visio) and risk systems (e.g., Archer).

• Experience in change management and business continuity planning.

• Strong analytical and documentation skills.

• Excellent communication and stakeholder engagement abilities.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.