The Executive Assistant will provide advanced‑level administrative and organizational support to the General Account Investment team, enabling the team to operate efficiently and effectively in a fast‑paced, investment‑driven environment. This role requires strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities while supporting VP level staff and other General Account team members.

Position Responsibilities:

• Provide diverse and advanced administrative support to VP level staff and other General Account team members in the Boston office.

• Serve as the defacto office manager for staff on the floor.

• Within established guidelines, relieve executive and/or officers of details and advanced administrative duties. Personally, take action whenever possible.

• Schedule meetings and prepare agendas.

• Manage complex calendars that change frequently. Prioritize meeting requests, personally responding whenever possible using judgment on potentially urgent matters.

• Own the draft of invites and be proactive to incorporate additional context for attendees.

• Arrange and coordinate travel and meeting schedules, including travel agendas and meeting schedules. Handle details involving foreign travel including entry papers, currency, passports, business travel letters, and visas.

• Complete expense reports and maintain detailed records of expenses.

• Follow up with billing related matters or expense charge discrepancies.

• Communicate information to and from the executive/officer to and from a wide range of internal and external contacts.

• Maintain complex department databases, including the Annual Review Tracking database and AllVue portfolio management, as well as filing system for teams, including confidential data, to ensure records are accurate and up-to-date.

• Screen mail and telephone calls, direct requests to the appropriate person and follow-up on replies.

• Register visitors and arrange function room, menus and travel for large and small external meetings in accordance with Company travel policies.

• Perform other duties as assigned, such as taking minutes of meetings, space planning (new associates), record keeping, maintaining contacts and inputting business cards, maintaining office supplies, invoice and purchasing activity, or other administrative functions.

• May participate in broader department projects as required; ensure the accurate and timely completion of tasks.

• Assist with the planning and implementation of departmental events and activities.

• Assist in creating draft presentations.

• Acts as back-up to other Executive Assistants on team.

• Generally, plan, organize and schedule own work. Ability to be agile as priorities and request change.

Required Qualifications:

• Associate's degree or equivalent.

• 2+ years of related administrative assistant experience, some project management experience preferred.

• Strong organizational skills (planning, coordination, priority setting, task management and follow through).

• Proficiency in all MS Office applications, Outlook, Teams, Concur, Workday; technology savvy, able to learn new software platforms such as AllVue.

• Ability to work in a global work environment.

• Strong oral/written communication skills required to interact with senior officers and representatives.

• Excellent meeting planning skills.

• Ability to manage complex and sensitive work situations with sound judgement, discretion, and empathy.

• Highly collaborative and results-oriented.

• Strong interpersonal skills and ability to work effectively across cultures.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$53,250.00 USD - $88,750.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)