John Hancock’s US Law Department is seeking a highly organized and detail‑oriented Executive Assistant to provide comprehensive administrative and secretarial support to five Attorneys. In addition, this role will provide operational support to our Third‑Party Paralegal Team, ensuring the accurate intake of material into our company docketing system. This daily workflow ensures that third-party matters (i.e., matters as to which the Company is a third-party rather than a litigant) are efficiently docketed, tracked, and processed using designated systems and tools.

You will support two primary document‑intake streams:

• Hard‑copy documents received by mail

• Digitally served documents delivered through our nationwide registered agent for service of process (CSC). The process uses Passport, SharePoint, LawPack Archive, and the Litigation Division Shared Drive. The types of third-party documents we receive include authorizations for release of information in probate proceedings, bankruptcy notices, divorce decrees, Dept. of Labor subpoenas, fraud referrals to state regulators, garnishments, grand jury subpoenas, guardianships, IRS levies, IRS summons, account levies, levies on wages, liens, QDROs, restraining orders, search warrants, keeper of records subpoenas, summons joinders, child support or spousal or medical support orders, verifications, and earnings withholding order.

For Documents Received by Mail:

• Mailroom personnel scan all mail into the Third‑Party SharePoint folder.

• Steps for Executive Assistant:

  • Download mail from SharePoint.

  • Date stamp each piece using Adobe.

  • Check Passport and LawPack Archive for prior records.

  • For new matters:

    • Create and docket cases in Passport

    • Assign the matter to a Paralegal in Charge (“PIC”)

    • Add detailed comments

  • For existing matters:

    • Update comments and associate new documents accordingly.

• Log all 3rd Party matters received on the Third Party’s Excel spreadsheet Mail Log.

• Move scanned documents to the work queue folder for the assigned PIC on the Shared Drive.

For Digital Documents Received through CSC:

• A paralegal reviews and acknowledges CSC transmittals daily online through the CSC portal.

• The paralegal sends instructions to the EA for processing and docketing.

• Steps for EA:

  • For new matters: the EA opens the case in Passport, including adding a new Task entry.

  • For existing matters: Assigns to existing PIC and adds a new Task entry within Passport.

  • EA inputs information on the 3rd Party’s Excel spreadsheet Mail Log, digitally stamps documents via Adobe, and adds detailed comments such as Passport Matter Number, assigned PIC, “new” vs. “existing” matter and the date the matter was opened.

  • EA moves CSC transmittal documents to the work queue folder for the assigned PIC on the Shared Drive.

Systems & Tools Used:

• Third-Party Unit SharePoint site

• Passport

• LawPack Archive

• Litigation Division Shared Drive

• Adobe (stamp and comment functions)

Additional Responsibilities:

• Compile and print highly confidential information, including for use in reports and meetings.

• Compose letters, memoranda and other documents and handle routine correspondence as directed.

• Input litigation related information to company-wide docketing system.

• Review litigation related documents for critical deadline and other information.

• Make contact as required with outside counsel and adversary counsel.

• Schedule appointments and meetings for department personnel.

• Timely pick up and/or deliver department mail to/from company mail room.

• Make travel arrangements for department staff and process related expense reports. Arrange function room, menus and travel for large and small meetings in accordance with Company travel and expense policies.

• Utilize the company’s e-billing system to manage external legal spend. Establish and close matters, update company and firm participants, cost center, etc. Respond to inquiries from both internal staff and external vendors on status of invoices.

• Ensure invoices are in good order for receipt by AP: appropriate amount, payee, matter and service description

• Assist in-house counsel with settlement checks and wires using all appropriate E-Treasury platforms to ensure settlements are issued timely.

• Trouble shoot problems with printers, copy machines, fax machines, phones, etc. Initiate and manage the appropriate service and/or purchase requests.Performs other duties for department such as on-boarding/off-boarding of staff, , maintaining and ordering office supplies, and invoicing and purchasing responsibilities.

• Handle other duties and responsibilities as assigned by attorneys and paralegals and ensure the accurate and timely completion of tasks. Projects assigned may include research, correspondence, presentation preparation or other work of the department.

Required Qualifications:

• Bachelor’s degree preferred, or high school diploma and advanced secretarial school certificate

• 3-5 years of experience as an executive or administrative assistant

• Extremely professional, responsive and detail oriented

• Punctual and dependable

• Strong organizational, verbal and written communication, design and presentation skills

• Familiar with structure and purposes of types of documents generated in litigation

• Excellent problem-solving skills

• Ability to set priorities, handle multiple tasks and meet deadlines

• Proficiency in Microsoft Office 365 applications including Word, Excel, PowerPoint, SharePoint, Yammer, Groups, Outlook as well as Adobe Acrobat Professional and Workshare Compare

• Proficiency with Passport, LawPack Archive is an asset

• Flexible and adaptable to changing priorities and the ability to handle confidential information

• Ability to interact with all levels of management and work with top management in a support capacity

• Knowledge of e-billing and content management systems is helpful

• Ability to work overtime as necessary

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$53,250.00 USD - $88,750.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)