Firm Overview

Manulife Financial Corporation (NYSE: “MFC”) is a leading international financial services group with a rich insurance heritage dating back to its founding in 1887. Manulife has built a strong reputation for providing reliable insurance solutions, which form the foundation of global business operations. This longstanding tradition of excellence in insurance underpins the company’s commitment to its clients. Manulife Investment Management leverages this deep-rooted expertise in asset management to offer a broad range of investment solutions across the Institutional, Retirement and Retail channels.

Private Markets Overview

Manulife Private Markets is a $100.4B investment platform built on a simple belief: the middle market offers highly attractive opportunities for investors who bring global scale, cycle-tested discipline, and long-term perspectives. We invest across Real Estate, Infrastructure, Private Equity, Private Credit, Timber and Agriculture acting decisively to uncover alpha in strategies where relationships create access, deep engagement shapes outcomes, and repeatable execution delivers enduring value. Anchored in insurance-grade rigor and inspired by a culture that prioritizes stewardship and sustainability, our teams pursue their highest-conviction ideas and deliver durable results across market cycles.

Team Overview

The Investor Relations “IR” Operations team acts as centralized hub that sits at the intersection of capital raising, investment team support, and essential operational functions, driving the success of our organization’s fundraising and client engagement efforts. Acting as a strategic connector, this team orchestrates the flow of critical information through the production of marketing collateral, due diligence materials and requests, project management and internal reporting to ensure seamless collaboration between internal stakeholders. Through proactive anticipation of investor needs and streamlining complex processes, the IR Operations team aims to empower our capital raising initiatives and enhance the overall client experience by crafting accurate, timely, and impactful communication.

Private Markets IR Operations Writer - Role Overview:

As a senior leader within our Private Markets IR Operations team, you will help drive the strategic vision for Private Markets product content creation across global markets. This role combines writing and editorial excellence, cross-functional collaboration, and leadership to develop high-quality, insightful content that conveys Manulife Private Markets investment expertise and insights. This role will start as an individual contributor, with the potential to build out a team long term. You will serve as a senior advisor to our Private Markets Distribution, Investor Relations, and Marketing teams while partnering and mentoring your colleagues within the broader IR Operations team to enhance and customize our platform and asset class specific content. The goal will be to increase our win rate by elevating our due diligence questionnaire (RFP, RFI & DDQ) responses and supporting the Private Markets Platforms global initiatives by ensuring all our content resonates with diverse audiences and supports commercial priorities.

Key Responsibilities

• Strategic Leadership

  • Define and execute a global content strategy aligned with firm-wide objectives and market needs.

  • Champion editorial standards and brand voice across Manulife Investment Management’s Private Markets platform, ensuring consistency as well as regulatory compliance.

  • Lead initiatives to innovate content formats and distribution strategies for maximum impact.

• Collaboration & Influence

  • Partner with senior stakeholders across Investment teams, Investor Relations, Distribution, and Marketing to identify content opportunities that advance business priorities.

  • Build strong relationships with internal teams to foster best practices and knowledge sharing.

  • Serve as a mentor and trusted advisor to internal groups, specifically our IR Operations team, by providing editorial guidance and thought leadership.

• Content Development & Oversight

  • Serve as a senior advisor: Oversee high-quality, client-centric content including DDQs, market insights, and product and portfolio narratives in partnership with our IR Operations team.

  • Translate complex investment concepts into clear, compelling, and actionable content tailored for institutional audiences.

  • Lead high-stakes pursuits: Partner with our centralized Proposal Services team to elevate our Private Markets RFI/RFP/DDQ platform and strategy collateral to ensure consistency of narrative and alignment with brand.

  • Partner with our Investor Relations and IR Operations team to lead marketing collateral review processes, ensuring accuracy, and alignment with brand standards.

• Operational Excellence

  • Develop and maintain content governance frameworks, workflows, and performance dashboards.

  • Drive process improvements to enhance efficiency and scalability across our IR Operations team.

  • Leverage technology and AI: Use platforms like DORA, Qvidian, and generative AI tools to streamline drafting, automate content, and accelerate the delivery of consistent, high-quality proposals.

  • Measure performance and outcomes: Track pursuit activity, win/loss data, and client feedback, turning insights into actionable strategies for leadership.

Key Success Measures

• Improved global content strategy, efficiency, scalability, and execution predictability.

• Clear, well-functioning operating model with defined ownership and governance.

• Transparent and disciplined partnership in elevating the Private Markets product content & strategy.

• Successful adoption of AI and automation initiatives.

• Strong collaboration and satisfaction across functional support teams.

• Alignment between Private Markets initiatives and transformation efforts.

Traits for Success in This Role

• Self-Motivated and Autonomous: Takes initiative and drive outcomes without constant direction.

• Obsessively Organized: Maintains structure, prioritization, and clarity across complex initiatives.

• Clear, Direct Communication: Communicates effectively with all stakeholders, ensuring transparency and alignment.

• Stakeholder Engagement: Builds trust and fosters collaboration across diverse teams and geographies.

• KPI-Driven and Outcome-Focused: Measures success through tangible results and consistent follow-through.

• Influential Leadership: Navigates a global, matrixed environment to lead without direct authority.

• Change Management Mindset: Champions adoption of new processes and tools with empathy and rigor.

Qualifications

• 10-12+ years of experience in financial services marketing, editorial leadership, or investment communications.

• Proven ability to collaborate with cross-functional teams and influence senior stakeholders.

• Strong understanding of capital markets, private markets, and global macroeconomic trends.

• Exceptional writing, editing, and storytelling skills with a focus on clarity and impact.

• Experience with content management systems, analytics tools, and compliance processes.

• Bachelor’s or Master’s degree in Marketing, Communications, Finance, or related field.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

USA, Massachusetts, Boston, 197 Clarendon StreetHybrid

Salary range is expected to be between

$128,550.00 USD - $222,820.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)