Firm Overview

Manulife Financial Corporation (NYSE: MFC) is a leading international financial services group with a rich insurance heritage dating back to its founding in 1887. Manulife has built a strong reputation for providing reliable insurance solutions, which form the foundation of global business operations. This longstanding tradition of excellence in insurance underpins the company’s commitment to its clients. Manulife Investment Management leverages this deep-rooted expertise in asset management to offer a broad range of investment solutions across the Institutional, Retirement and Retail channels.

Private Markets Overview

Manulife Private Markets is a $100.4B investment platform built on a simple belief: the middle market offers highly attractive opportunities for investors who bring global scale, cycle-tested discipline, and long-term perspectives. We invest across Real Estate, Infrastructure, Private Equity, Private Credit, Timber and Agriculture acting decisively to uncover alpha in strategies where relationships create access, deep engagement shapes outcomes, and repeatable execution delivers enduring value. Anchored in insurance-grade rigor and inspired by a culture that prioritizes stewardship and sustainability, our teams pursue their highest-conviction ideas and deliver durable results across market cycles.

Team Overview

The Investor Relations “IR” Operations team acts as centralized hub that sits at intersection of capital raising, investment team support, and essential operational functions, driving the success of our organization’s fundraising and client engagement efforts. Acting as a strategic connector, this team orchestrates the flow of critical information through the production of marketing collateral, due diligence materials and requests, project management and internal reporting to ensure seamless collaboration between internal stakeholders. Through proactive anticipation of investor needs and streamlining complex processes, the IR Operations team aims to empower our capital raising initiatives and enhance the overall client experience by crafting accurate, timely, and impactful communication.

Position Description

The Associate Director will be an integral part of the Private Markets Investor Relations Operations team, led by the Managing Director, Head of Investor Relations Operations. In this high-impact role, you will be at the forefront of supporting our Investor Relations team and driving fundraising initiatives across both North American-focused Real Estate Equity and Real Estate Credit strategies. Based in Los Angeles, Boston, New York or Toronto the candidate will thrive in a collaborative environment, gaining visibility to top-tier investment teams in a fast-paced capital raising environment. This is a unique opportunity to play a pivotal role in shaping the success of the Real Estate platform while advancing your career in an innovative and results-driven setting.

Responsibilities

Leadership & Real Estate Strategy Expertise

• Provide senior day-to-day leadership within Investor Relations Operations team, fostering collaboration, reinforcing best practices, and ensuring disciplined execution across concurrent fundraising and client deliverables.

• Apply strong working knowledge of private real estate strategies—including Core, Core-Plus, Value Add, Opportunistic, and Real Estate Credit—to support positioning, investor engagement, RFP and RFI submissions, competitive analysis, performance summaries, and real-time diligence discussions.

• Work with the Private Markets and Real Estate team in a collaborative environment to create a best-in-class Investor Relations platform and program with a client-first philosophy.

Marketing Content Creation & Management

• Lead and own the end-to-end development and ongoing maintenance of core marketing and client-facing materials, including pitchbooks, factsheets, case studies, track record narratives, and meeting presentations, with a high bar for accuracy, consistency, and timeliness.

• Coordinate content development and logistics alongside the broader team for the Annual Investor Conference and other investor events, partnering with IR and investment teams to produce polished, decision-useful presentation materials and client-facing experiences.

Due Diligence Materials & Investor Information Requests

• Partner with Proposal Services to manage completion of Real Estate RFPs, RFIs, and DDQs, and ensure inputs are well-sourced, compliant, and aligned with consistent messaging.

• Respond to recurring and ad hoc investor requests by leveraging product knowledge and internal information systems; synthesize complex inputs into clear, investor-ready responses.

• Partner with Distribution and Investor Relations to maintain virtual data rooms.

• Lead the logistics in production of investor forums, quarterly calls, and internal/external formal and informal updates.

Project Management & Cross-Functional Coordination

• Serve as a project manager across Investments, Finance, Legal, Compliance, Product, Risk, Sustainability, and other functional partners to ensure timely delivery, thorough reviews, and quality control of all investor materials and diligence outputs.

• Identify opportunities to improve scalability and execution (e.g., templates, content libraries, intake workflows, review checklists) and implement enhancements to streamline IR operations.

• Strong ability and/or track record in working across cross-functional teams to deliver projects and outcomes on time.

• Work across the broader Private Markets IR platform to recommend and adopt best practices for the real estate platform’s evolution.

Content Governance & Reporting

• Contribute to quarterly fund/client reporting and support internal reporting requests for senior leadership, providing clear, reliable updates on fundraising activity, capital deployment, performance, deliverables, and investor engagement.

Key Success Measures

• Improved Real Estate content and strategy, efficiency, scalability, and execution predictability.

• Clear, well-functioning Real Estate operating model with defined ownership and governance.

• Transparent and disciplined partnership in elevating the Real Estate product content & strategy.

• Successful adoption of AI and automation initiatives.

• Strong collaboration and satisfaction across functional support teams.

• Alignment between Private Markets initiatives and transformation efforts.

Traits for Success in This Role

The successful candidate will have 7+ years of overall work experience, including relevant experience in a sales support, client-centric role, with direct real estate experience. In addition, the successful candidate will exhibit all or most of the following skills and characteristics:

• Self-Motivated and Autonomous: Able to take initiative and drive outcomes without constant direction.

• Change Management Mindset: Champions adoption of new processes and tools with empathy and rigor.

• Obsessively Organized: Maintains structure, prioritization, and clarity across complex initiatives.

• Clear, Direct Communication: Communicates effectively with all stakeholders, ensuring transparency and alignment.

• Stakeholder Engagement: Builds trust and fosters collaboration across diverse teams and geographies.

• KPI-Driven and Outcome-Focused: Measures success through tangible results and consistent follow-through.

• Change Management Mindset: Champions adoption of new processes and tools with empathy and rigor.

• Proficient in Microsoft Office: Experience with Seismic, Salesforce, and Qvidian is a plus.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

El Segundo, CaliforniaHybrid

Salary range is expected to be between

$92,475.00 USD - $160,290.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)