Join a dynamic, collaborative team where your work directly supports the pre‑sales process and helps drive key Sales & Distribution priorities forward. As a Sales Support Specialist, you’ll build deep product and technical expertise, strengthen your understanding of our end‑to‑end processes, and play an essential role in delivering an outstanding experience to both internal partners and external stakeholders.

This is a great opportunity to grow your career, expand your skill set, and contribute to a high‑impact team that’s focused on excellence, innovation, and service.

Key Accountabilities

• Provide accurate and timely support across the pre‑sales process, including product information, case design support, illustrations, and resource navigation.
• Respond to inbound and outbound inquiries from internal partners and external stakeholders in a professional, service‑oriented manner.
• Collaborate with team members, Sales leadership, and cross‑functional groups to address needs and support business priorities.
• Assist with coordinating information, tools, and resources to ensure a smooth workflow across the team.
• Maintain a strong understanding of products, processes, and tools to effectively support sales activity.
• Follow established best practices and contribute ideas to refine processes and enhance team effectiveness.
• Support the development of materials and messaging used in sales initiatives.

Required Qualifications

• Demonstrated drive to positively impact the sales process and support business goals.
• Strong team orientation with a collaborative approach to problem‑solving.
• Willingness to learn and successfully complete required licensing within established timelines.
• Enthusiasm for developing industry knowledge and expanding technical skill sets.
• Customer‑centric mindset with a professional and engaging phone presence.
• Strong sales acumen and customer service capabilities.
• Ability to adapt in a fast‑paced environment and navigate changing priorities.
• Knowledge of financial services is an asset.

Preferred Qualifications

• Familiarity with CRM platforms (e.g., Salesforce) and comfort navigating digital tools and workflows.
• Life and Annuities experience preferred
• Strong proficiency with Microsoft Office tools, especially Excel, Outlook, and Teams.
• Ability to interpret product information and communicate concepts clearly.
• Experience working in a service‑oriented, high‑volume environment.
• Interest in growing into sales, distribution, or technical roles over time.

When You Join Our Team

• You’ll be empowered to learn, grow, and build the career you want.
• You’ll work within a flexible, inclusive environment where well‑being is a priority.
• As part of a global organization, you’ll have the opportunity to help shape the future of our business and the customers we serve.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$61,875.00 USD - $103,125.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)