The Business Architect translates business strategy into actionable capabilities, processes, and solutions that enable execution at scale. Partnering with leaders across business and technology, this role helps bridge the gap between strategy and delivery by defining target‑state designs, aligning stakeholders, and supporting enterprise‑wide transformation initiatives.

This role is ideal for someone who enjoys navigating complexity, influencing across functions, and shaping how organizations operate to deliver meaningful outcomes.

Position Responsibilities:

Strategy → Execution

• Translate business strategies into target‑state capability, process, and solution designs.

• Define, maintain, and evolve enterprise capability models that inform investment and delivery decisions.

• Identify gaps across people, process, technology, and information that impact execution.

Architecture & Design

• Create end‑to‑end service blueprints, experience flows, application, integration, and data models.

• Articulate future‑state visions using clear, accessible diagrams and artifacts.

• Partner with enterprise and domain architects to ensure alignment across business and technology domains.

Collaboration & Influence

• Work closely with functional leaders, product owners, and technology partners to align priorities and outcomes.

• Serve as a liaison across architecture, delivery, governance, and program teams.

• Collaborate with procurement, product, and architecture partners on vendor strategy, including SOWs and RFPs.

Leadership & Enablement

• Coach and mentor business analysts and team members on complex or escalated initiatives.

• Contribute to training materials and knowledge‑sharing efforts to support transformation adoption.

• Act as a change leader supporting enterprise and business‑unit initiatives.

Required Qualifications:

• Significant experience in business architecture, business analysis, or product‑focused roles within complex organizations.

• Demonstrated ability to translate strategy into executable designs and delivery outcomes.

• Strong understanding of agile principles and scaled delivery environments.

• Experience working closely with both business and technology stakeholders.

Skills That Help You Succeed:

• Excellent communication and visualization skills, with the ability to influence at all levels.

• Comfort navigating ambiguity, competing priorities, and organizational change.

• Curiosity, adaptability, and a commitment to continuous improvement.

Preferred Qualifications:

• Experience in financial services, retirement, or other regulated industries

• Familiarity with enterprise architecture frameworks (e.g., TOGAF, BizBok)

• Exposure to emerging technologies or digital transformation initiatives

We encourage candidates who meet most—but not all—of the qualifications to apply. Diverse experiences and perspectives are valued here.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Canada, please note the salary range is $96,600 to $179,400 CAD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$107,450.00 USD - $199,550.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)